Delaney Brumfield, Mha Email & Phone Number

• Analyzes key performance indicators and associated metrics daily to drive intake related strategy and efficiency decisions.
• Actively lead, attend, and contribute to weekly management and stakeholder meetings.
• Supervises 25 Intake Coordinators from an HR perspective and oversees high-level functions of the intake department.
• Leads intake training for new hires regarding policies, protocols, and procedures.
• Communicate efficiently with key referral sources, stakeholders, and business development teams to ensure proper placement and referral processes.
• Conducts regular quality assurance tasks related to patient and referral satisfaction. Vigorously evaluates processes and identifies opportunities to improve effectiveness.

• Proficient using Excel to maintain data, analyze metrics, report departmental and individual performance.
• Maintains monthly and quarterly dashboard reports to present key data and trends: Service Level, Call Volume, Staffing Analysis, and Referral Volume and Utilization.
• Collaborates with Ambulatory Services Director to develop annual, quarterly, and monthly service goals that align with industry best practice and organization mission.
• Restructure key processes to further support clinical needs by leveraging relationships with Service Line leaders.
• Lobbies with clinic leadership and key stakeholders to enhance communication between front end users for the seamless patient and customer experience.
• Prioritize strategic problem solving and continuous process improvement.

• Demonstrated interpersonal, analytical, and problem-solving skills which lead to me becoming a team leader.
• Created training model to improve patient full-registration rate and trained 15 colleagues on new process.
• Identified opportunity areas after reviewing Press Ganey reports.
• Facilitated meetings with team members to discuss areas of opportunity and develop solutions to contribute to improved patient experience and higher Press Ganey scores.
• Created registration and scheduling workflows to improve department efficiency, ensuring patient access to clinic services, and overall patient satisfaction.
• Developed a mature knowledge of healthcare operations and patient service methods.

• Provided innovative administrative support by processing expense sheets and invoices, preparing agendas, maintaining computer and manual filing systems, and performing clerical functions
• Prepared correspondence and fundraising material

Bachelor’S Degree, Sport Conditioning

Master’S Degree, Health Care Administration