Delaney Heil Email & Phone Number

Los Angeles, Ca, Us

Remote

It is my responsibility to manage my personalized Twitch channel and livestream twice a week for three to four hours, while engaging with subscribers, followers and new viewers.- Create custom incentives such as emotes and subscription badges for viewers in order to gain revenue for my channel- Manage a community on Discord and Twitch in order to foster a welcoming and inviting atmosphere- Retain technical quality throughout my stream with custom overlays and particular equipment

Anaheim, California, United States

I helped RetirementAdvice | JKA with numerous parts of office work, from paperwork to events, all while gaining an understanding of the finance industry.- Extensively used Schwab & DocuSign to finalize, transfer, and submit paperwork for multiple clients, and created Asset Management Agreements for JKA - Collected RSVP’s, worked with vendors, and worked on site forRetirementAdvice | JKA’s annual State of the Market event

Los Angeles Metropolitan Area

I managed all corporate events that came through the Groundlings' doors, from improv workshops to private shows, with clients ranging from Hollywood High School to L'Oréal & Google-Established relationships and built rapport between clients and the Groundlings to ensure repeat visits and profitable sales -Coordinating every aspect of private workshops and shows, from conception to curtain, bringing unforgettable custom experiences to our clients - Conceiving a massively successful holiday party that increased the previous attendance by almost 50% and establishing a catering relationship with the promise of collaboration for the rest of the upcoming year- Creating both corporate training and corporate sponsorship decks with outreach that increased awareness and traction of our product

Redlands, California, United States

As an independent contractor, I assisted the events team in a number of tasks to aid with the annual Esri User Conference, a 1,500+ person tech conference in San Diego.-Process, verify, and complete registrations for various types of customers, including government attendees, presenters and exhibitors-Utilize Microsoft Office, alongside RainFocus, Salesforce and Ungerboeck, to perform registration and administrative duties-Assist customers using Passkey in order to book, modify, and cancel hotel reservations

Los Angeles, California, United States

I oversaw administrative duties for the Black Ink Presents team and assisted in the research, creation, and completion of numerous live projects and events.- Manage schedules, organize Zoom meetings, and take meticulous minutes for the CEO and team using Google Suite- Cultivate extensive creative research on various IPs in order to deliver the best possible live experiences, including live-to-film concerts and variety shows - Utilize MasterTour to create itineraries for the Black Ink Team and other clientele in order to manage travel, rehearsal schedules, and Run of Show breakdowns

I was responsible for ideating, implementing and executing various elements of event planning in order to bring the PTTOW! Annual Summit to fruition.- Ideate, conceive and structure specific themes for designated meals, lounges and parties around the Summit- Build relationships and communicate with vendors and talent to produce unique and exceptional activities for our members to participate in during the Summit- Source and obtain quotes on extraordinary and exceptional furniture and décor that echoes the spirit and fervor of the PTTOW! Summit- Assist and support numerous team members from different departments, such as lodging and transportation, to make sure the event runs smoothly- Coordinate and execute a multi-day event for the top CEOs and CMOs of over 70 industriesworldwide

Rancho Cucamonga, California, United States

I am responsible for coordinating numerous factors of diverse events while personally assisting the CEO with managing internal and external projects.- Build rapport with clients and vendors in order to facilitate a successful event that exceeds expectations- Plan and execute various services such as catering and travel with expediency and accuracy as to align with client needs- Personally aid the CEO with several elements of project management for both virtual and in-person events

Claremont, California, United States

It was my responsibility to answer phones, stock displays, create new display arrangements, and assist guests regarding products in a timely and friendly manner. - Scheduling and booking appointments for various services such as massages, facials, and waxing- Understanding and selling skincare products from well known lines (Dermalogica, SkinCeuticals, etc.) in order to assist customers in finding the correct product for their personal needs- Cash handling and accounting totals for day-to-day sales- Key holder for closing and opening purposes

Escondido, California, United States

- Conduct 2-3 hour personal tours to groups of 2-15 persons across 300 acres of undeveloped land filled with animals from Africa and Asia- Sharing the message and vision of the Safari Park while also distributing facts and stories regarding specific animals and species- Properly demonstrate and conduct feeding of forage to giraffes and rhinos

Greater San Diego Area

It was my responsibility to effectively manage guest communications and properly convey the core missions of the San Diego Zoo in order to influence change in thought and action regarding conservation and the fight to end extinction.- Inspired and educated guests of all ages and demographics via storytelling and precise messaging to appeal to an array of audiences- Effortlessly managed and navigated guest transportation and guided tours- Perfected precise time management and scheduling in order to accurately transport guests across Zoo grounds

Greater San Diego Area

- Assisting in crowd control by directing guests in a clear, concise manner - Aiding in the removal of misinterpretation or misinformation of animals on display by answering questions assisted by various resources- Communicating important messages of conservation and preservation to guests

Greater San Diego Area

Alpine, Ca

I was required to arrange various events at Viejas Casino and Resort with food and beverage services while navigating seamlessly throughout each banquet.- Emulated efficient time management within team while ensuring quality service to guests - Participated in floor plan management, set-up of tables and their specific settings, as well as proper tear down in an effective manner - Provided stellar service to guests through mindful attention to detail and professionalism- Experience staffing corporate celebrations, anniversaries, fundraisers, and community events

Greater San Diego Area

I provided exemplary customer service while managing the client calendar and assisting veterinarians with various tasks around the clinic.- Mastered scheduling software to facilitate numerous guest visits - Corresponded with third party suppliers and pharmacies to accurately supervise prescription refills and treatments- Productively and graciously communicated with visitors during stressful appointments to retain a welcoming and comfortable environment

Coleraine, Northern Ireland

- Delivery of food to tables to the utmost satisfaction of our customers- Cleaning dishes and kitchen to highest standard- Communicating with customers to make sure they are taken care of to the best of our ability

Fontana, Ca

I was entrusted with managing the set-up and tear-down of events as well as arrangement of floor plans, preparation and execution of fine dining and beverage services throughout the event.- Highly skilled in proper organization of tables, chairs, favors, and décor to the exact specifications of the client- Acted as a liaison between the event coordinator, vendors, and catering staff to ensure seamless communication and cohesion throughout the duration of the event- Hands-on preparation of food and beverage according to the venue's banquet event order and client preferences and satisfaction- Experience navigating each aspect of a wedding celebration, including ceremony refreshments, cocktail hour, dinner, and dessert services.

Zura Residence Hall

I guided a large group of students through their freshman year by living alongside them, planning events, and overseeing their academic progress while ensuring their awareness of mental and emotional health.- Facilitated and planned various enrichment events, such as dance lessons, stress relief crafts, and trivia quizzes for students living in SDSU’s residence halls- Created themed billboards every month to motivate, uplift, and bring attention to opportunities and resources, such as mental health services and resume building workshops- Built community by creating a positive and affirming atmosphere that allowed for personal connection and understanding between students

Greater San Diego Area

- Paid the utmost attention to detail to make sure each shot was connected effortlessly to the next- Communicated with both director, actors, and editor to make sure the shot was flawless

Bachelor Of Arts - Ba, Public Relations, Advertising, And Applied Communication

Activities and Societies: V-Day, Residential Education, Iota Eta Pi Improv Team, KCR College RadioI am a Journalism & Media Studies Major.

Environmental Science

Activities and Societies: Ulster University English and Poetry Society Ulster University Irish Dancing Society