Delaney O'Toole Email & Phone Number

New York, New York, United States

- Present both licensed and private label eyewear to Ross, Burlington, Gabe’s, Beall’s Outlet, Macy’s Backstage and more- Follow order from inception to completion to ensure customer satisfaction: prepare inventory availability line sheets, enter customer orders, and track deliveries- Maintain the appearance of the showroom before, during, and after appointments- Research market to acquire new accounts and brand opportunities- Identify buyers needs and communicate to product development and operations teams- Drive business through identifying key business opportunities with accounts

-Work on Nike, Jordan, Levi’s and more for designated accounts- Assist in sales appointments with buyers- Submit purchase orders and distribution instructions from buyers- Pull samples from showrooms- Handle maintenance on POs & hold sheets

New York, New York, United States

Monitor customer order process from commitment time through shippingVerify customer orders for system entry (holds/bulk) and monitor movement through the system Track on time Item set up files for buyers Respond to and address warehouse PO/shipping communicationsSupport chargeback resolutions Research and elevate order handling issues

Poughkeepsie, New York, United States

Supervise team of 30+ student employees and execute hiring, training, and managementStrategize and use decision making skills regarding all events and logisticsTroubleshoot various problems that arise

Poughkeepsie, New York, United States

In this position I set up for the events being put on at Marist College. To do this I set up the tables, chairs, and any technical equipment, such as a microphone, computer, or projector. I ensured that all events ran smoothly and problem solved if trouble arose. This job allowed me to think quickly on my feet, and also allowed me to build my customer service skills, as we typically worked with professors and other faculty and students.

Agawam, Massachusetts, United States

Observed employee fieldwork and usage of materials for quality and consistency.Led team of eight Locker Attendants engaged in delivering assistance to customer service department on a daily basis and provided onsite training.Identified appropriate solutions to minimize issues and quickly solve problems.Coached other employees in effective customer service and successful selling techniques.Delivered exemplary customer service and support by remaining poised in most stressful situations.Responded quickly to customer concerns and complaints immediately.Delivered an exceptional level of service to each customer by listening to concerns and answering questions.Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.

Poughkeepsie, New York, United States

- Help maintain a consistent creative concept throughout show theme, visuals/lighting, soundtrack, model look, photoshoot, Lookbook, Front of House, and House décor- Responsible for overseeing all front-of-house matters for the show - Acting as a liaison between the Student Directors, Brand/Visual Coordinators, and Brand/Audio. - For the majority of the semester, be responsible for overseeing the work of the other committees and integrating the creative vision of the show into the front-of-house and other show elements. - On the day of the show, be in charge of all front-of-house matters and will need to answer any questions and solve any problems - Organization and good communication skills are key, as well as resourcefulness – sometimes things are needed for the front-of-house that are not readily accessible (i.e., cocktail hour music, seating issues, guest’s matters, etc.) and it will be your job to figure out what will best suit the plan for this area. - Responsible for collecting weekly Time & Actions for the Creative Team.

Write 5-10 beauty/fashion stories a week as well as occasional longer featuresWork with editors on content ideas, calendar, and coveragePhoto/video hunting and gatheringWork with social team to market contentEditorial research and curation

Responsible for driving sales, margin, inventory productivity and business growth by devising and recommending assortment strategies and supporting assortment optimization. Translate product performance data into recommended advertising strategies and featured product selections that will allow Alder Willow Boutique to maximize sales, inventory productivity, and bottom-line profitability to compete differently in a changing retail environment. Part of the team directly responsible for the merchandise assortment in all shopping channels, encompassing both stores and e-commerce.

Organize Modatrova.com using Shopify and SyncioHelp to develop a strong visual presence for designers on the Modatrova site

Enfield, Connecticut, United States

Put out new merchandise on the floor in an appealing and organized wayAccurately rings customer purchases/returns and counts change back to customer according to established operating proceduresAccurately processes and prepares merchandise for the sales floor following company procedures and standardsInitiates and participates in store recovery as needed throughout the dayMaintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire storePerforms other duties as assigned

Poughkeepsie, New York, United States

Responsible for but not limited to: updating and modernizing the Cara Benevenia ecommerce website, planning and executing email marketing campaigns and newsletters, updating the Cara Benevenia database of stockists, acquiring new accounts, and proposing and executing "pop-up" events at local Cara Benevenia stockists.

Suffield, Connecticut, United States

On my own time I advertise for Nineteen Boutique through social media platforms such as Instagram and Tok Tok. I do this through making videos showing off the merchandise, and the different ways to style it. I also post on Instagram pictures of myself wearing the clothing and advertising my coupon code to use. I generate different ideas to get the consumer engaged in Nineteen Boutique.

Bachelor'S Degree, Fashion Merchandising

Activities and Societies: Fashion Inc. Campus Ministry Dance Ensemble Marist AmbassadorsI am currently a Fashion Merchandising major.

Education record