Customer Service
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Area Director Of OperationsHeat Restaurants Sep 2024 - PresentSingapore
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Operations ManagerPasta Bar Mar 2023 - PresentSingaporeManage multiple outlets working with RMs to achieve goals and objectives.Oversee budgets, sales target and ordering, making sure all are in line with managementobjectives.Train and coach all new managers and staff. Communicate with upper management onassistance needed for all outlets.Oversee each outlet administrative tasks such as making sure all paperwork, payroll, andemployee schedules are completed on time.Plan P&L with respective Restaurant manager to better improve the business. -
ManagerThe English House By Marco Pierre White, Singapore Aug 2022 - Mar 2023SingaporeManage both the restaurant and bar operations, ensuring smooth daily operations andproviding excellent customer service.Create and standardize the drinks menu using my extensive knowledge of wine, beer,and cocktails, resulting in a consistent and high-quality customer experience.Oversee opening and closing procedures for the restaurant, ensuring compliance withcompany standards and procedures.Handle administrative tasks such as paperwork, payroll, and employee schedules.Plan and manage the financial aspects of the restaurant, maximizing salesopportunities and controlling costs to meet business results. -
ManagerWine Connection (Singapore) Feb 2020 - Aug 2022• Responsible for both operation on the bistro and retail outlets.• Use extensive wine and cheese knowledge to make tailored recommendations.• Responsible for opening and closing procedure of the restaurant.• Handling administration and paperwork.• Recruiting , training and supervising staff• Responsible for ordering stocks and other materials for the restaurant.• Plan smooth operation of the restaurant as well as manager the financial aspect.• Maximize sales opportunity and control cost within the budget to meet business result.• Liaising with customers, employees, suppliers, licensing authorities and sales representatives. -
Store In ChargeThe Manhattan Fish Market Singapore Mar 2018 - Jan 2020•Plan and prepare work schedules, and assign staffs to specific duties. • Responsible for opening and closing procedure of the restaurant.• Handling administration and paperwork.• Recruiting , training and supervising staff• Responsible for ordering stocks and other materials for the restaurant.• Plan smooth operation of the restaurant as well as manager the financial aspect.• Maximize sales opportunity and control cost within the budget to meet business result.• Liaising with customers, employees, suppliers, licensing authorities and sales representatives.
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ManagerRe&S Enterprises Pte Ltd Aug 2014 - Aug 2017SingaporeFood and Beverage Industry -
Bancassurance Sales OfficerSun Life Grepa Financial Inc. Jan 2013 - Jun 2014Responsible in identifying the specific protection and investment needs of endorsed clients and customizing financial solutions to the customers of our bank partner, RCBC, our strategic partner.Responsible for overall sales performance, acquisition of new business, and relationship management with our bank partner, the Branch Manager and bank employees
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BaristaStarbucks Coffee Philippines Apr 2010 - Sep 2012As a Starbucks Barista your main focus will be on developing not just satisfied customers, but enthusiastically satisfied customers, and not just some of the time but all of the time. That is your job number one!You will be expected to welcome all customers and make an attempt to connect with them. While you are doing this your main focus is to determine the customer’s needs.When it is appropriate the Starbucks Barista should suggest products to customers with the goal of enhancing Starbucks’ overall service to the customer and also helping to meet the company’s sales goals.A Starbucks Barista is tasked with maintaining high quality store operations by following various methods and procedures that are specifically outlined including procedures that are detailed to govern the operational flow at each particular station.The Starbucks Barista will also follow specific merchandising standards as well as standards for stocking, rotating and storing Starbucks products. In addition there are various cleaning tasks to be performed and this is done according to a detailed duty roster and includes cleaning standards.While the Starbucks Barista will have specific tasks they are designated to complete at certain times, they are also expected at all times to work as a team member to ensure the most prompt and efficient service for customers during the course of the day at all times.
Delanny Cho Education Details
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Psychology
Frequently Asked Questions about Delanny Cho
What company does Delanny Cho work for?
Delanny Cho works for Pasta Bar
What is Delanny Cho's role at the current company?
Delanny Cho's current role is Area Director of Operations.
What schools did Delanny Cho attend?
Delanny Cho attended Adamson University.
Who are Delanny Cho's colleagues?
Delanny Cho's colleagues are Princy Kaur, Giannis Kara, Giorgi Sisauri, Mohamed Nassiri, Cody Garber, Klaudia Liszka, Young Dagger.
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