Delano Pimentel Email & Phone Number

Chile

Santiago Province, Chile

I was part of the project team while at Ericsson, and then was invited to join Entel as part of this major digital transformation. I was entrusted with building an internal CRM department from the ground up, overseeing team development, and standardizing critical processes. My role spanned multiple phases, including technical advisory, solution architecture, and team leadership. I directed Oracle CRM implementations that streamlined B2B and B2C operations and introduced OTBI and BI Publisher solutions for advanced data management. Known for my ability to foster stakeholder buy-in, I effectively led a multi-level support team, consistently delivering seamless resolution of critical telecom issues.

Santiago Metropolitan Region, Chile

As part of Ericsson’s digital transformation team, I was appointed to provide full technical direction on a $200 million project for Entel, a role that extended beyond CRM to encompass comprehensive telecom advisory. Working with diverse global teams, I led workshops to shape project priorities, develop solutions architecture, and improve client operations. I also managed the rollout of Oracle Retail systems across Chile and Peru, enhancing service continuity and proactive incident management that significantly reduced downtime.

Rio De Janeiro, Brasil

Returning to NTT Data as a Senior Consultant, I led the development of custom Siebel CRM solutions for telecom clients (e.g. TIM), focusing on order management and functionality optimization. While managing incident prioritization and severity 1 issue resolution, I also configured Siebel tools to enhance client workflows. This role was both challenging and formative, refining my technical problem-solving capabilities within high-pressure environments.

Curitiba, Paraná, Brasil

Telefonica/GVT, Brazil | September 2014 – July 2015During my time at Telefonica, I managed CRM solutions, focusing on streamlining and optimizing CRM functionalities to better meet the company’s objectives. I successfully resolved critical incidents, reducing a substantial incident backlog by 50% within three months, which led to more efficient CRM operations and improved client satisfaction.

Brazil

During my 2nd tenure at Accenture, I led Siebel CRM projects at Oi Telecom, customizing solutions to meet the specific requirements of the telecommunications industry. My work focused on enhancing data management strategies and improving communication with stakeholders, ensuring alignment with business needs while strengthening CRM functionalities.

Rio De Janeiro E Região, Brasil

NTT Data | TIM, Brazil | February 2013 – August 2013Allocated at TIM, I implemented Siebel CRM integrations, focusing on order management and troubleshooting complex issues. My role involved conducting high-level design reviews to ensure seamless CRM integration, facilitating improved client operations and data accuracy.

Rio De Janeiro, Brasil

After a progressive career as a consultant, supporting other junior consultants and analysts, I was promoted to this role, where I was responsible for developing new features for Oi Telecom’s Siebel CRM platforms, enhancing CRM functionalities to drive operational efficiency and support business growth within the telecom industry.I took on more responsibility, resolving complex problems, supporting leadership on key decisions and developing Siebel solutions to clients.

I contributed to the early stages of Oi Telecom’s Siebel CRM development, working across multiple platforms to create solutions that aligned with business and industry requirements. This role laid the foundation for my deep expertise in CRM and Siebel configuration within telecommunications.

Executive Mba, Artificial Intelligence For Businesses

This MBA equips me with specialized knowledge in Artificial Intelligence, Business Intelligence, and Digital Transformation. The program.

Diploma, Artificial Intelligence

Through this diploma, I have gained advanced skills in AI, including language models such as BERT, GPT, and ELMo for NLP applications.

Diploma, Big Data & Data Science

Specializing in Data Science and predictive modeling, this diploma developed my expertise in Business Intelligence and analytics using R.

System Analitics And Software Developer, Systems Analysis And Software Development

This foundational degree gave me comprehensive knowledge in IT systems and programming languages, including VB6, C, SQL, and PL/SQL.

Education record

Ensino Medio/Fundamental