Emmanuel De La Rocha Email & Phone Number

Guadalajara, Jalisco, Mexico

• Project management in IDC’s Custom Solutions Group responsible of the development of assets for industry leading IT companies, such as IBM, BMC, Toshiba, Workday and more.
• Efficiently manage the execution of a vast amount of IDC time sensitive assets based on IDC’s primary research.
• Led cross-disciplinary teams made up of Analysts, Account Executives, Editorial Managers, CEOs, CMOs, as well as various marketing and IT professionals to ensure timely project delivery and customer satisfaction.

Mexico City, Mexico

• In charge of overseeing project management of regional consulting opportunities, assisting clients in the design and implementation of custom requirements.
• Stakeholder management for customer facing projects.
• Improved collaboration targets for team resources by 30% across Latin America by mapping analyst workload across LOB’s.
• 40% reduction in average delayed projects by implementing a case-by-case analysis across standard products.

Mexico City Area, Mexico

• Engage stakeholder to gather requirements and ensure alignment with development teams.
• Root cause analysis for use cases depending on customer data (Supply Chain, Sales crediting, etc.).
• Translate stakeholder requirements into tangible deliverables such as functional specifications, user cases, user stories, workflow/process diagrams.
• Understand the business requirements and identify gaps in different processes use cases.

Mexico City Area, Mexico

• Responsible for extracting KPI’s and analyzing data to ensure support the strategic performance within the Latin America transactional pricing team.
• Overseeing and developing of improvement projects, while functioning as a Team Lead.
• Improved delivery time of pricing proposals by 90% by developing guidelines to measure Operational, Business and Prescriptive Price Guidance against actual live processes.
• SME and trainer for Reporting and BI tools for US, Canada and LA.
• Designed and implemented Power BI dashboards to track essential pointers (turnaround time, workload distribution, Revenue, Margin, among others) and create strategies around data.

Guadalajara Area, Mexico

• Assist with the creation of proposal for new and recurrent pricing deals for Latin America.
• Enabling the sales team to win lucrative deals using skills such as coaching, portfolio solution strategies, non-standard offerings, and pricing.
• Facilitator of communications between Sales, Category and Operational teams concerning pricing strategies, supply chain and operational goals.

Guadalajara Area, Mexico

• Essential representative for customer contact to fulfill orders requirements and mitigate problems.
• Worked with all aspects of sales including supply chain operations, customer feedback and logistics to provide a unique deliverable.
• Technical expert on all HP product offerings as an integral member of the account management team.