Office Manager
Henderson Auto Works
• Wrote auto damage estimates, using CCC One • Worked with several different insurance companies with claims, submitting estimates for them to review, approve, and/or revise• Communicated status updates of claim • Submitted supplements, if needed, and final bill invoices• Provided excellent customer service • Scheduled customers for repairs, both in person and over the phone • Ordered & returned parts • Collected all final bills, deductibles, and supplements from customers and insurance companies• Handled accounts payable/receivable: Paid for parts (OE, aftermarket, and recycled) contract bills (such as towing, frame, windshields, tires, and Line-X beds)• Collected on delinquent accounts and submitted parts returned for credit• Trained new employees • Scheduled I-Car & continuing education courses for technicians