Delayne Stratton Email & Phone Number

Kirkland, Wa, Us

Kenmore, Washington, United States

Kenmore, Washington, United States

Kirkland, Washington, United States

- First point of contact for WFASM patients, vendors, and representatives - Manage main phone line, online appointment system, and central email ensuring incoming & outgoing communication is exchanged in a timely manner - Utilize AthenaHealth EHR to manage patient information, schedule appointments, and input payments- Check in/out patients providing kind, compassionate, and friendly service > Verify demographics and insurance information ensuring it is current, updating as needed - Schedule/ calendar management> Varying types of appointments and in-office procedures> Surgical procedures and associated pre-op & post-op appointments- Cash management> Accept & input co-payments and outstanding balances> Input insurance payments - Coordinate orthotic ordering process> Scan orthotic prescription(s) and associated paperwork into system> Pre-schedule fitting appointments, as needed> Inventory incoming orthotics orders twice weekly, contacting patients when they are available for pick-up> Audit billing for all orders, reporting discrepancies when necessary - Other tasks as assigned

Remote

- Created custom brand guide for My Admin - Began website updates to reflect new branding style- Research and test multiple social media management programs for prospective campaigns - Created new client form and other proprietary documents

Kirkland, Washington, United States

- First point of contact for CMC patients, retail customers, supplement reps, etc. providing kind, friendly, and appropriate service depending upon their needs - Utilize Quickbooks Online to create, fulfill, and manage all supplement orders for CMC Patients and retail customers > In-store: -- Gather supplement products needed for CMC patients according to their individual treatment plans-- Assist CMC Patients and retail customers with any questions/ needs that arise during the purchasing process> Pick-up/ Shipment Orders:-- Compile, package, and send shipment orders via USPS > Maintain communication with CMC patients and retail customers regarding product availability if out of stock or on backorder at original time of purchase - Inventory management> Compile & submit purchase orders to vendors as needed > Receive & un-package incoming orders from vendors, ensuring all ordered product was included - investigate if any discrepancies > Input received order invoices into Quickbooks Online and file > Stock and face shelves > Periodically take manual inventory to confirm product count- Cash management > Sales report reconciliation for previous-day> Process purchases for all orders; void or refund orders when necessary - Maintain phone, e-mail, and clinic portal communication between patients, providers, and other staff - Miscellaneous tasks when needed, i.e. refilling paper products in staff & public restrooms, occasionally fill-in in other areas of medical center, etc.

Bellevue, Washington, United States

-Primary point of contact for incoming calls & inquiries from Kaiser partners as well as patients and their family members -Manage general operations of the Urgent Care by: >Following department trackboard within EPIC software, frequently checking status of patients within the department, including those in the waiting room. >Receiving all Radiology orders, scheduling & communicating with respective specialties any pertinent information for each patient; Liaison with providers, nursing staff, and ER techs to ensure imaging process moves as efficiently as possible >Handling special tasks as assigned by providers to assist with patient care >Making sure frequently used supplies are stocked up (various forms, labels, printer paper, pens, etc.) -Manage admissions process, collaborating with providers by: >Maintaining continual contact with Overlake Medical Center Shift Administrator, obtaining bed statuses throughout shift >Ensuring all pertinent paperwork and communication between provider & accepting physician has been completed, then submitting to Overlake Medical Center or starting a case with EPRO, depending upon bed availability >Obtaining and providing any updates regarding admissions status for patient(s) to provider(s), accepting physicians, and nurses >Once patient(s) has placement and the accepting physician has entered orders, alert nurse(s) to call report to the accepting location. >If the accepting location is ready, prepare paperwork & assign appropriate transport for the patient; If the accepting location isn’t ready for the patient, reach out every 30-60 minutes for status-Provide general assistance to providers, nursing staff, and ER techs as requested, including but not limited to: paging specialty providers, reaching out to other departments for assistance in various facets, arranging housekeeping cleans, ordering meal-trays for patients, etc.

Los Osos, Ca

Data entry & tracking in Quickbooks online for a sole proprietary HVAC business. During this short time, I become familiarized with California state and county business laws, as well as, helped with miscellaneous tasks, such as organizing paper files.

Lakeland Hills, Wa

- Provide positive first & last points of contact and assistance for all Salon Mogano clients via phone, email, or in-person interaction> Check in process: Greet customer with a smile, Confirm their name & appointment, Change client status to ‘Checked In’ in CRM software, Offer clients a choice of beverage while they wait for the stylist to take them back to their chair> Check out process: Offer to schedule clients’ follow-up appointment(s), Add product purchases to tickets when necessary, Handle payment (cash, card, or check) as well as tips for stylists- Manage reception area of Salon by:> Maintaining cleanliness and order of product shelves, furniture, and front desk> Ensuring specific shift-tasks are completed, as well as any additional tasks as assigned> Coordinating salon schedule via business CRM software:-- Create new and/or follow-up appointments-- Provide appointment confirmation calls the business day beforehand-- Reschedule or cancel appointments with clients when necessary> Collaborating with other Front Desk Coordinators to keep full, open communication between shifts andprovide additional assistance whenever possible> Conflict Resolution-- Maintain a calm, kind, and understanding demeanor when interacting with unsatisfied or upsetclients, only escalating to management if necessary- Support management team- Balance the till throughout individual shifts and investigate cause if there is an imbalance

Tukwila

-Manage a central phone line and email, ensuring incoming and outgoing communication is exchanged within a 48hr time-frame; first point of contact for new & existing customers and vendors, as well as technicians in the field-Utilize company CRM/ dispatch software to: >Manage company calendar and dispatch schedule for up to 10 technicians, coordinating projects 1-3 weeks in advance and checking-in throughout the day for any last-minute adjustments; Alert and coordinate re-schedules with customer or vendor ASAP>Collaborate with Project Manager and Sr. Project Engineer to oversee job progression & project-flow from start to finish-Account management - Alarm Monitoring LLC>Create sales packets for new customers>Create customer account in Alarm.com prior to installation and day-of installation, work with technician on-site to activate account & panel in Alarm.com>Submit account information to: -Third-party monitoring company -Local city for alarm registration (if necessary)>Track customer list in Excel-Misc. administrative tasks, such as:>Complete & sign contracts/agreements>Assist in hiring process by scheduling interviews with prospective candidates and prepare on-boarding forms>Mail/ package drop-off>Perform weekly deposits and create deposit summaries>Order office supplies >Clerical duties, i.e. scan, copy, file>Event planning for team-building activities >Notarize documents >Invoice

Renton, Washington

-Manage an average of 20+ candidates, providing the best candidate experience possible -Collaborate with recruiters, hiring teams, and potential candidates, using company scheduling process, to:>Schedule multiple interviews per candidate in company system, within 2-7 day span depending upon candidate type >Ensure email communication with all parties is within Service Level Agreement timelines that are calculated down to the second>Create adjustments to the schedule as requested/necessary at any point in the scheduling process (i.e. Change of location, replacement interviewer, cancellations, etc.) and update ASAP -Maintain an inbox of solely action items for organization purposes as well as daily audits of interviews running next-day>Handle any action items in daily audits before end of day

Issaquah, Washington

-Manage Merchandising Projects by:>Working with vendors throughout project process to provide warehouses with proper resources and adhere to project timelines>Maintaining high-visibility and communication with all parties involved >Ensuring warehouses submit all required information/data within the pre-determined timeline >Entering & tracking all incoming project data in designated spreadsheets >Following-through with warehouses if proper information has not been submitted or is incorrect >Adjusting warehouse schedules with company software-Handle & maintain multiple central inboxes

Lynnwood, Wa

-Collaborate with multiple departments to coordinate the production of quarterly promotional guides for all stores, outlining how to support the company-wide promotion on an in-store employee level-Coordinate and manage monthly team visits to stores to provide assistance to help build sales through:>Local store marketing: designing, printing, and distributing store-specific coupons to passersby & local businesses>Promoting catering business by contacting local businesses, community groups/ organizations, etc. to deliver samples including informational packets>Operations: working with employees to ensure all are properly trained and prepared, in addition to looking for ways to cut on waste, ensuring the store is running as cost-effective as possible -Assist Training Manager with pre and post training tasks, such as:>Update training presentations>Prepare all training materials for trainees >Send "Welcome" / "Coming Soon" letters to attendees and team members>Scan & file class paperwork in training archive and submit to appropriate recipients-Spearhead the re-launch of the company catering initiative, starting in the Washington territory-Create & distribute territory updates weekly, compiling sales data to reflect territory rankings -Maintain company website and feedback site so as to stay up-to-date on store openings, relocation's, and closings -Receive and edit articles for company-wide newsletters-Schedule monthly conference calls, as well as write and distribute conference call/ meeting notes

Seatac, Wa

-Complete next-day business call reminders to clients via phone and email communication daily-Create call summaries for next-day business calls with clients daily-Edit and send call summaries to designated recipients from previous-day's business calls daily-Pre-screen monthly client financials for processing and contact the client for new reports when necessary-PDF processed reports and send to designated recipients daily -Manage 11 business coach schedules by: >Creating monthly call schedules, ensuring clients receive the proper amount of calls per month according to their coaching plan, as well as, preferred dates and times >Handling all schedule changes as requested by client or business coach-Provide first-point communication to clients -Work with Support Coach Team to create business plans for clients that attend yearly training class through: >Data entry >Compiling and organizing worksheets >Creating client-specific binders containing next-year's business plans-Send out monthly reminders to designated recipients-Build long-lasting relationships with clients and business coaches

Lynnwood, Wa

- Create and edit informational templates and documents for multiple company programs- Assist other departments with various projects in order to complete tasks in a timely manner - Improve efficiency of customer data tracking in order to better help store performance - Track weekly sales input and conduct 1:1 follow-up with franchisees to achieve and maintain accurate weekly sales reporting- Gather test data through 1:1 follow-up with franchisees and managers in various markets to analyze and determine food product performance- Obtain and organize various data in a comprehensive format that can be easily updated and tracked- Write marketing articles weekly for company-wide newsletter that promote various methods and how-to’s for building sales and gaining customers- Collaborate with other departments for fulfillment of local store marketing requests- Create unique and editable local store marketing materials for franchisees, using Adobe Photoshop, Illustrator, and Acrobat, while maintaining and following evolving brand styles - Coordinate the delivery of marketing and operations materials for new restaurants prior to openings- Launch media marketing campaigns and monitor customer feedback on corporate social media sites- Design and update various company marketing materials

Cosmetology, Cosmetology/Cosmetologist, General

High School Diploma

Activities and Societies: Concert Choir, Jazz Choir, Symphonic Band, Swim & Dive TeamClarinet player in Concert and Symphonic bands.