Delbert Williams Email & Phone Number

Breslau, Ontario, Canada

• Input and review dozens of customer orders daily ensure accuracy and ISO compliance.
• Review thousands of dollars in invoices to ensure clients receive accurate and on-time billing.
• Use Microsoft 365 tools such as Teams, and Outlook, to communicate with customers and coordinate orders with team members.
• Use Microsoft Excel to plan & report ship times for orders.

Brampton, Ontario, Canada

• My goal as a freelancer is to make sure clients are connecting with their customers with creative and data supported decision making. I use tools such as Hootsuite, Google Analytics and Ad Manager to determine steps.
• Marketing and Communications - Plan and execute online marketing and communications objectives to drive content consumption, sales and upsell current customers/members.
• Project Management – Use Asana to plan and… Show more My goal as a freelancer is to make sure clients are connecting with their customers with creative and data supported decision making. I use tools such as Hootsuite.
• Project Management – Use Asana to plan and coordinate with vendors and clients to bring projects to completion.
• Vendor Relations – Write briefs and organize assets and resources for vendors to effectively execute client goals. Successfully negotiated terms for work provided within client expectations and budget.
• Social Media Management – Produce written, visual, and video content for clients using a combination of Canva, Davinci Resolve and Hootsuite. Post organic content on multiple channels such as TikTok, Instagram, and.

Waterloo, Ontario, Canada

• Marketing and Communications - Plan and execute online marketing and communications objectives to drive content consumption and upsell customers/members.
• Project Management – Coordinate team members to bring projects to completion.
• Leadership – Provide team members with support and direction for their marketing goals with a combination of data, creativity and experience.
• Training – Walked through content management system tools and procedures with new hires to scale completion… Show more
• Training – Walked through content management system tools and procedures with new hires to scale completion of content production. Fielded troubleshooting questions regarding CMS.
• Vendor relations – Write briefs and organize assets and resources for vendors to efficiently execute company goals.

Guelph, Ontario, Canada

• Marketing and Communications - Plan and execute online marketing objectives to generate interest in volunteering and information on available services in the Guelph Wellington area.
• Account Management – Build strong relationships with multiple members to support volunteer engagement and recruitment, resulting in open volunteer roles being filled.
• Social Media Management – Produce and track content to drive traffic to website, increasing use of local services and volunteering.
• … Show more
• User research – Use data to inform marketing planning, content creation and provide informed advice company objectives.
• Acquisition – Use a combination of social, and email campaigns to get citizens to volunteer or use local services.

Elora Ontario

• Marketing and Communications - Plan and execute dozens of online and offline marketing and communications plans for clients to drive their clients/stakeholders/customer.
• Account Management – Build strong relationships with multiple clients resulting in additional projects and revenue.
• Project Management – Coordinate vendors, staff and clients to bring hundreds of projects to successful completion.
• Leadership – Provide clients and team members with support and direction for… Show more
• Leadership – Provide clients and team members with support and direction for their marketing goals with a combination of data, creativity and experience.
• Training – Build training material for clients to manage website and content. Build websites in Word Press and Square Space so they could be easily managed.

Waterloo Ontario Canada

• Exceptional Customer Service - My primary tasks at TELUS were to develop methods to position product to meet or exceed sales goals, while managing customer relationships with the company.
• Sales - Met aggressive sales goals every quarter.
• Training – On boarded new staff.
• Leadership – Handled customer escalations in place of management, resulting in high customer service scoring.

Kitchener, Canada Area

• Worked with several businesses to determine how they can improve their digital marketing campaigns and/or websites. Outcomes included better user experience and collecting better analytics.
• Account management – Worked with clients to build goals and provide direction for their online presence.
• Ecommerce Management – Built online retail stores in Shopify and appointment booking to create additional revenue for clients.

Wilfrid Laurier University

Instruct players on techniques and play strategies.Oversee players in lineman position while coaching and evaluating skill set.

Kitchener, Waterloo And Brampton Ontario.

• Exceptional Customer Service - My primary tasks at The Source were to develop methods to position product to meet or exceed sales goals, while managing customer relationships with the company. Met aggressive sales.
• Customer Service and Leadership – Educate myself on dozens of products to serve customers information they need to be happy and successful with their purchase.
• Employee of the month July 2013.
• Motivated fellow employees through sales tips, and… Show more
• Motivated fellow employees through sales tips, and competitive information, while informing them of daily sales goals.
• Delegated responsibilities to fellow team members.

Digital Innovation Certificate Program, Ecommerce, And Digital Marketing

Activities and Societies: Digital Makreting, Ecommerce, Account Management, Project Management • Built landing page, webstore, and online.

Bachelor’S Degree, General Arts

Activities and Societies: Entrepreneurship, Football Team, Reading With the Golden Hawks Elementary and Middle School Reading Program..

Education record

Activities and Societies: Deca club, Drama club, Sears drama competition, Football Team, Advertising course, Managed school tuck shop.