Delcea Catalin Email & Phone Number

Bucharest, Romania

Responsibilities:- Offer technical support and guidance in identifying and assessing workflows for automated systems.- Collaborate with user groups to deliver training, address inquiries, evaluate user needs, and implement required changes to databases and systems.- Serve as a liaison between the client and the technical team, assisting in the planning and analysis of business challenges to be addressed through automated systems.- Research, gather, analyze, and report on various operational data from multiple sources.- Perform data transfers and analysis using tools such as Oracle SQL Developer, Oracle Smart View, Oracle Data Analysis Tool and InforBI.- Develop process automations using BluePrism software robots.

Bucharest, Romania

Responsibilities:- Extract and collect data from various sources for reporting and analysis;- Participate in the design and development of new dashboards, reports, and ad-hoc report requests;- Prepare and deliver quarterly and monthly reports highlighting wholesale and retail credit exposure, performing and nonperforming exposures according EBA and IFRS classifications and client sector analysis;- Develop and deliver executive-level reports, analysis and statistics (using MS Excel and / or MS Acces) for key strategic initiatives. Perform complex data extraction, analysis and data mining to deliver actionable insights in a timely manner.

Bucharest, Romania

Responsabilities:- Publishes daily, weekly, and monthly sales reports for senior staff, team, and external agents.- Ensures that all performance and productivity goals relating to metrics and quality standards are being achieved.- Maintains thorough and complete performance service level reports, provides updates to the operations team, maintains and verifies the consistency of quality standards.- Monitor real-time agent work state reports.

Bucharest Area, Romania

Responsibilities:- Providing customer support in accordance with their needs, in a proactive, polite and timely manner in order to deliver the best retail/financial customer experience;- Ensure effective and efficient interaction with customers through difficult situations;- Implementing new procedures; - Permanently keeping touch with Sales Department;- Making daily reports regarding the team activity;

Banking And Financial Support

Bachelor'S Degree, Management - Marketing

Mathematics And Computer Science