Dr. Delminquoe L. Cunningham Email & Phone Number

Lilburn, Ga, Us

Columbia, Md, Us

SENIOR UX RESEARCHER | CLARITY INNOVATIONS, BALTIMORE, MD (REMOTE) I plan and execute UX research and design for Centers for Medicare and Medicaid, contractor with Reva comm Inc. through qualitative and quantitative research, process optimization, competitive review, and compliance governance. • Leveraged analytics to gain statistical analysis of current processes and users' affinity and conducted qualitative and quantitative research to inform design insights and increase user efficiencies of the GRC program by 5%. • Evaluated existing Information Architecture by conducting tree testing to pinpoint areas for enhancement and optimization and leveraging experience with tree testing current and future state of information architecture. • Steered iterative process that improved task completion rates by 30% and boosted user engagement by 15%. • Drove 25% improvement in user satisfaction and 10% increase in revenue via ATO process migration strategy. • Reduced compliance risks by 20% in the GRC Program by executing ethnographic interviews, analyzing insights to drive user-centered changes in risk and compliance, and prioritizing feedback to enhance system efficiency

Atlanta, Ga, Us

I am coordinating qualitative and quantitative research, analyze user behavior, and research neural and Random Forest ML techniques to support Kount Compliance platform fintech and cybersecurity-focused company with SaaS applications. • Conducted in-depth user research utilizing qualitative and quantitative methods to enhance design for fraud and identity management, resulting in 40% increase in user efficiency and 25% reduction in fraud incidents. • Analyzed user behavior through observational studies and interviews, identified pain points to reduce cognitive load; and created wireframe mock-ups and prototypes that decreased user task completion time by 25%. • Increased conversion rates by 15% by collaborating cross-functionally to develop wireframes and prototypes and optimizing end-user experience. • Developed and implemented cutting-edge global compliance and AML case management system with modern UX patterns, boosting operational efficiency by 40% and reducing manual errors by 50%.

I am managing the multidisciplinary team to offer strategic project management, user-centered design, and comprehensive user research services to support companies in driving objectives, optimizing performance, and fostering long-term success. • Grew revenue by 30% and boosted client firms’ conversation rate by 25% by executing user research analysis and strategy to guide user-centered design initiatives and shaped strategic project management decisions. • Engineered optimization of project timelines, budget adherence, and stakeholder satisfaction, resulting in a 20% increase in project efficiency; adeptly managed project operations in a dynamic agile environment. • Increased user engagement by 40% and conversion rates by 25% through a comprehensive user research initiative to analyze target audience demographics, behaviors, and pain points and inform strategic decisions. • Elevated user satisfaction scores by 35% and reduced load times by 20% via engaging interface development. • Generated a 40% increase in targeted marketing campaign effectiveness and a 25% rise in customer retention rates by researching advanced ML algorithms in Python to analyze customer behavior data.

New York, New York, Us

I facilitated UX/UI Boot camp and corporate training to boost students’ skills by leveraging industry experience and custom-made multimedia learning materials on Figma, Adobe XD, and other software. • Built custom-designed learning for UX and UI knowledge in research, interview, and design skills using industry-standard software and created custom learning videos for Figma, Adobe XD, and other software. • Maintained internal Flatiron Figma components and branding standards for Flatiron’s commercial and enterprise clients. • Created service diagrams to understand internal enterprise structure and strategy of education as a service to empower designers looking to change and grow in the practice of design and user experience.

Fort Worth, Texas, Us

I led several project managers and product owners to create user stories and requirements for increasing development productivity by 5% in 1 quarter. Wrote and implemented research plans to prioritize features for bank MVP. • Formed a cross-functional team of seasoned design professionals and agile leaders to implement Lean UX principles in product design, which resulted in a 15% increase in user app utilization rates. • Conducted comprehensive usability testing on iOS and Android applications through stakeholder MVP analysis and user interviews, resulting in data-driven product enhancements and increased user satisfaction. • Created precisely targeted marketing to military customers, grew UX standards in the lean UX process, and generated product roadmap/feature prioritization via data analysis, workshop facilitation, and affinity mapping. • Achieved a 40% increase in user engagement and a 25% boost in revenue by guiding and directing 5 junior designers to successfully execute multiple high-impact projects and features.

Suwanee, Georgia, Us

I executed user research and design for Diamond Controls and Building Connect Plus Building Automation, a multi-national white label SaaS product portfolio roll-out that increased commercial sales by 10% in the first year of release. • Provided research support from product conceptualization to final deployment by conducting initial market and user research and researching supervised and unsupervised ML models. • Delivered a 25% increase in user satisfaction and a 30% increase in server deployment efficiency by conducting surveys and user interviews to gather feedback and improve user experience across Mitsubishi platforms. • Increased first-year adoption of Building Connect Plus by 15% compared to previous Diamond Controls offerings and grew new customer subscription base by 4%. • Initiated UX and research practices for Mitsubishi Electric and drove the product to emerge as the best new product.

North Augusta, South Carolina, Us

Creating value for online students starting and continuing their education in an artistic faith-based setting. Creating video tutorials and online guidance for students to complete degrees in VFX, Animation and Game Design.

Atlanta, Georgia, Us

• Managed team of six instructors and helped to create an engaging and safe environment for students to create and flourish. Relating information back to senior staff and stake holders while engaging student success goals.• Conducted yearly reports and evaluation of faculty and helped create a student population of two hundred students. Researched new programs and engaged with professional community to write and improve curriculum

Atlanta, Georgia, Us

• Fostered an engaging environment for students in photography and graphic design with an emphasis in the area of photographic manipulation.• Explored entry level ideas and ideology for planning and creation of digital assets

Mission, Kansas, Us

• Coordinate and conduct small group and individual training sessions based on staff and organizational learning needs. Lead learning enhancement classes to improve sales knowledge and people skills for workplace success and advancement.• Routinely evaluate business training needs and adjust staff development and educational programs. Certified Adobe trainer for Adobe Creative Cloud

Bloomington, Mn, Us

• Online professor for 3D poly-modeling and animation. Maintained online classroom and virtual learning environment through adobe connect and live stream sessions• Engaged student success in online environment with a conjunction of video and recorded tutorials tailored to student questions and comments

Bloomington, Mn, Us

Creating new and exciting online courses for development of the business and digital design degree programs.Worked to create one of a kind experience for students and faculty with weekly modules and lectures

Coronel, Bio Bio, Cl

Model assets in Rhino 3D based on real world scale for compositing CGI products for animationRendering using Keyshot and HDRI Studio for creation of HDRI imagesCreation of physical based rendering shaders for quick visual pipeline

Using Rhino 3D to create Polygonal and NURB surfaces of products for realist visualization for catalog imagesRendering using Keyshot and HDRI Studio for creation of HDRI imagesCreation of physical based rendering shaders for quick visual pipeline

Seoul, Kr

• Create 3D models for product catalog composition and printed collateral materials Shader creation for stylize rendering and images resulting in 8K resolution • Using an combination of Maya and 3DSMAX to create photo-realistic models Working with head of photography to create seamless integration of CGI and photographed backgrounds for compositing

New York, Ny, Us

I created a repository of 3D assets and conducted user research to enhance user experience and customer experience. • Augmented company revenue with a 15% conversion rate of users to monthly subscription users by constructing a service blueprint to analyze user services, enhance user journey, and eliminate friction points. • Improved information architecture and data taxonomy for labeling and tagging large-scale asset libraries. • Increased user engagement by 50% via user workflow analysis, pain points, and improvement opportunities.

Atlanta, Georgia, Us

• Created new design themes for marketing and collateral materials. Collaborated with creative team to design and produce computer-generated artwork for marketing and promotional materials. Participated in production of print and promotional items for key clients under direction of Marketing Department.• Managed a team of five designers in the creation and layout of sat prep book created styles for book design and pre-press layout.

• Designed high-impact, user-centered Web site with strong emotional appeal, sophisticated production values and intuitive navigation to maximize user engagement and cement powerful brand identities.• Pioneered the use of A/B split testing for Company, facilitating response-rate gains of 25% on banner ads and landing pages Built custom brand experience for online and collateral marketing for advertising

• Injected user-experience design into Web properties for JCL Global with efforts cited as instrumental to customer acquisition increases of up to 12.8%• Researched, strategized and launched UX improvements for catering site that increased online booking by as much as 15% annually. Production of press releases for business marketing campaigns for social marketing and engagement

Denver, Co, Us

• Guided incoming freshmen students from beginner to advanced courses in animation and game design. Heavily focused on traditional and emerging digital methods of interaction.• Created mentorship program for student and instructor interaction in professional environment with a focus on career advancement

• Composed visual elements with accuracy and fullness as per art department specifications. Coordinated with art director in adherence to project budget limits. Researched evolving animation trends and software to ensure project currency. Assisted in junior artist training and mentoring as needed. • Asst. Compositor for feature-film using advanced NUKE techniques capturing and editing HDRI images for lighting probes for VFX compositing composed overall film colorization and tonal values for lighting and mood creation.

• Maintained research records for emergent 3D technologies. Designed project timeframes and schedules and updated on regular basis. Ensured high product quality in coordination with external and internal art teams. Oversaw artistic staff members to ensure efficiency and quality standard compliance.• Responsible for the creating and implementation for game ready character models Implemented custom rigging and animation controls for real-time animation

• Conducted recording and editing of audio and video content. Prepared storyboards edited video and audio and produced program videos.• Maintained video and audio record archive for all productions. Supported production of live video feeds in coordination with multimedia director.

Maintained daily operations of show, broadcast equipment and daily podcastingEngineered daily lineup of shows and achieving a large listernship not only thru over air broadcasting and internet.Created custom automation scripting and developed solid podcast and production procedures

Atlanta, Georgia, Us

Assisted instructor with daily classroom items in Advanced 3D modeling as well as AnimationClasses in Maya and 3DSMAXBalanced assistant duties along with enrollment as a student at the timeFreelance

Phd, International Business & Global Strategy

Masters Of Science, Entertainment Business

Bachelors Of Fine Arts, Media Arts & Animation