Del Dukart Email & Phone Number

Responsible for product management of analytics based managed service offerings and driving development, launch and adoption of service offers positively impacting revenue and market share. Developed and implemented big data analytic service catalog for managed service.Managed the Generative AI strategy and roadmap for driving customer outcomes within managed services.Responsible for the proactive management of the offer throughout the entire service lifecycle

San Francisco Bay Area

Manage OEM partner relationships enabling and growing Avaya Cloud product lines. Responsible for contractually governing the relationship between OEM partners, Avaya product development and Channel sales team. Develop strategy and execute on cross functional plan to grow OEM partnership revenue and bookings.

San Jose, California, United States

Partnering with a diverse organization focused on Customer Success, process architecture, strategy, vendor and deal management, operations & reporting, and strategic & technical communications to optimize a $1B+ business across Services. Chief of Staff to Vice President. Key Achievements:• Trusted-advisor, provided executive partnership and leadership on strategic joint commitments, organizational design, brand, culture, diversity, recruiting, and talent development. • Governing daily operations, managed quarterly business reviews, all-hands, off-sites, and leadership meetings. Created all Operations Review materials presented by senior leadership. • Design create, and build communications strategy and messaging for executive.• Implementing change management and program methodology scaling large portfolio refresh of all educational and certification content. • Develop and execute end to end process mapping and workflow implementation to optimize product development and the GTM lifecycle • Standardized data acquisition, storage and governance by implementing business optimization controls. • Managing the transformation of learning credit partner program, exceeding customer and internal finance requirements.

San Francisco Bay Area

Managed successful operations organization driving standardization and accountability across all functional areas. Installed governance tracking, plan of record, and budgeting rigor to ensure alignment to long-term strategy.Key Achievements:• Designed, Implemented and Managed strategic programs resulting in a 14% increase in gross margin.• Analyzed customer renewals profitability and implemented customer renewal process that focused business development on profitable business. Standardized renewal workflow and processes.• Optimized vendor spends with contract standardization, vendor portfolio consolidation cost saving 20M annually.• Implemented organization wide transformational change practices aligning all aspect of the organization to the long-term strategy. • Collaborated with Security Trust Organization establishing a Security program to execute audit and security compliance.• Managed long-term strategy initiative for FY19-22 establishing the vision, V2MOM (Vision, Value, Methods, Obstacles, and Metrics) and GTM guardrails.• Established an Investment Review Board for senior leadership to review and prioritize business case.

San Francisco Bay Area

Senior member of Cisco’s Global Customer Success - WW Sales Strategy & Planning Group, managing transformational cross functional programs and formulation of the Customer Success strategy.Key Achievements:• Drove programmatic implementation of technological sales solutions across Cisco’s Global Customer Success business operations and sales groups.• Transitioned high potential opportunities into shipping solutions driving new revenue by developing the acceleration, scaling and go-to-market plans.

San Jose, Ca

Grow the Cisco services renewal portfolio by leveraging big data and business analytics methodology. Key Achievements:• Lead market expansion and development efforts with field sales teams to change the sales processes, effectively moving up to the C level.• Specializing in Healthcare and US Public Sector for Federal, State, Local and Education vertical markets.• Utilizing a consultative methodology, driven by big data analytics, construct solutions and business architectures to help customers logically and systemically address business decisions.

San Jose Ca

Senior member of Cisco’s Global Enterprise Unit responsible for transitioning high potential opportunities into market, driving revenue, developing the acceleration, scaling and go-to-market plans. Primary responsibility is evaluating overall market opportunities, developing broader solution architectures, refining business models and preliminary global go-to-market strategies.• Successfully developed, negotiated and implemented global strategic partnership programs with, ATT, Telefonica, IBM, Channel, OEM strategic partners to drive long term revenue targets exceeding 200M• Engaged, trained and managed internal global BDM team and partner channel to drive overall opportunity for these emerging solutions, successfully exceeding revenue targets by 20%• Successfully developed and implemented video based managed services, to include Software as a Service deployments, Telehealth and Telemedicine applications, Electronic Medical Record integration, utilizing cost effective Service Provider Cloud distribution. • Determined key product architecture and technologies for advanced solutions to enter nascent markets with unique collaborative entry models, accelerating revenue growth.• Championed new solution technology and facilitated successful global deployments. Required tight collaboration with Cisco’s internal stakeholders, engineering teams and externally with global Go To Market partners and customers• Extensive Telehealth/Telemedicine and Electronic Health Record integration experience

California

Managed and coordinated activities of departments such as operations, credit underwriting, banking center sales, loan documentation, that were necessary to ensure operational efficiency and economy.• Collaborated with teams of subject matter experts, encompassing global cash management, risk adjusted credit requirements and online web based electronic data interchange (EDI) into comprehensive client based strategy• Developed and implemented Sales and Marketing strategy for Small Business Banking market• Successfully negotiated contract terms that resulted in maximum financial returns with varied units of industrial, commercial, agricultural, and government entities

Responsible for product leadership for enterprise networking business based on wireless broadband routers and PCI network interface cards. • Led cross-functional team, including marketing, engineering, and business development to define and market Wireless IP based Satellite broadband Router and PCI product line resulting in start up to 30M in revenue• Managed team responsible for overall marketing strategy, product forecasting, pricing strategy, product launches, solution positioning and next-generation product definition • Developed and implemented International marketing and Channel (VAR) plans resulting in ecosystem of 75 global channel partners reselling product.

M.S, Information Processing

Bs, Finance

Artificial Intelligence: Implications For Business Strategy, P