Dele Asaju Email & Phone Number

United Kingdom

Birmingham, England, United Kingdom

United Kingdom

Nigeria

• Responsible for overseeing the people, processes, financial dimensions and operations of 5-7 restaurants in one area.• To manage operations for moist by aggressively pursuing business objectives• To meet business objectives by understanding key business drivers and using this knowledge to build sales and achieve margin targets.• Thorough understanding of customer needs and ensure that customers receive product and great service whilst using customer’s feedback tools and techniques improving restaurant performance.• Demonstrating principles, leadership and sound business ethics, regularly coaching staff to drive performance against objective whilst providing ongoing and constructive feedback.• Manage and ensuring restaurant annual operations plans are established and expectations met or exceeded.• Driving excellence in day-to-day operations of all company owned restaurants in the market.• Recognizes and motivates restaurant managers, assistant managers and restaurant teams and conducts food safety audits.• Additional responsibilities include providing leadership for each manager in the market to ensure customer satisfaction.• Leads the way by working with each RGM in the market to deliver RCP (Restaurant Controllable profit) • Focus on in-store problem solving/process improvement whilst setting standards and analysing variance• Explores and analyzes results and processes and responds to achieve desirable goals and standards• Coordinates with the field Operations team the opening support and training; builds strong working relationships with support centre. • Plan, direct and coordinate activities of subordinate managers in operating stores and Lots more

Lagos, Nigeria

Lagos

• Harnessing the potential of 100 employees with available material resources to enhance absolute productivity that will contribute to the profitability of the outlet.• Total reduction of material usage variances to the monthly 41% benchmark set by the company.• To resolve customer complaints and ensure total adherence to health and safety regulations.• To negotiate and liaise with vendors to ensure smooth operational procedures.• To set staff work schedule and monitor staff performance using certain KPIs.• To train staff in order to enhance excellent customer service and increase revenue and profits through suggestive selling or up selling.• Appraisal of staff and identifying training needs using GAP analysis.• Constantly monitoring set COS benchmark except changes from forces of demand and supply.

Lagos & Warri

• Giving adequate care to assets within the restaurant premises whilst ensuring safety and strong returns on assets used. • Developed store design and development strategies that led to 50% increase in employee productivity and 25% increase in customer satisfaction in 9 months• Implemented recruiting strategies and initiated plans to fill leadership and expertise gaps in the store resulting in the creation of the middle management team.• Directed day-to-day operations to get the store off the ground, reducing monthly controllable expenses and achieved a 64% increase in sales turnover in the current year 2006 as against base year 2005 through exceptional service, turnaround time and quality food.Management/Administration• To recruit, train and develop the store team to consistently provide product availability and responsive, efficient, friendly and knowledgeable customer service and also responsible for optimizing the performance of the store by enhancing the offer in line with competitor activity, local needs and seasonal opportunities whilst delivering excellent customer service.• Maintained expenses below budget through accurate planning, waste reduction, and cost-effective operating procedures as well as evaluating business performance against budget and forecast whilst preparing analysis for monthly, quarterly and annual forecast while driving performance and decisions of various P&L components and Review, Monitor and Highlight variances while investigating exceptions and facilitating corrective measures.• Trained service staff to enhance customer service and increase profits through suggestive selling or ups selling and handling of staff appraisal, monitoring and supervision of stock control analysis• Improved productivity and morale by initiating systems for accountability and instituting effective training programs and provided identification of prospective clients and market trends, forecast and competitor’s analysis.

Lagos

Master'S Degree, Logistics And Supply Chain Management

Bachelor'S Degree, Statistics