Support Engineer
Tek Experts
• Redefined customer satisfaction and ensured that clients were impressed by the prompt resolution and knowledge sharing• Demonstrated technical mastery which helped in ensuring expectations on established metrics were successfully exceeded• Obtained hands-on experience in troubleshooting Microsoft Azure and Office 365 products• Evaluated, planned and managed Microsoft office 365 services for End users, and also performed a Windows operating system update to enable compatible Office software on computers• Advanced troubleshoot of Microsoft Teams, OneDrive, Exchange and Windows OS• Resolved technical issues with Outlook synchronization and configuration of mailboxes, contacts, email rules and calendars