Delecia Bilbo Email & Phone Number

Houston, Tx, Us

Houston, Texas, United States

Houston, Texas Area

• Train incoming team members for sales support and update current team members on market changes. • Manage pricing requests and opportunity setup using Siebel, which enables the sales team to generate timely bid responses.• Research and resolve channel conflicts between brokers and indirect/direct sales representatives.• Correspond with broker channels to validate Request for Proposal (RFP) information and request additional information as needed.• Initiate and manage the Drop Report for all assigned sales representatives and handle the process of creating an ETF deemed material/immaterial or re-enrolling the customer.• Create and monitor the team’s internal email inboxes for NEPOOL and NYISO markets.• Validate that all LOA (Letter of Authorization) information is accurate and authorized name keys for each state are correct and in accordance with the utility standards.• Maintain knowledge of market specific, UDC rules and current product offerings. • Initiate and manage the Drop Report for all assigned sales reps and handle the process of creating an ETF deemed material/immaterial or re-enrolling the customer.

Houston, Texas Area

• Created commercial retail electricity invoices and management reports, prioritizing, analyzing, and resolving system-generated work queues within numerous markets.• Maintained the Service Request channel workload regionally for an exceptional customer care experience.• Assisted on multiple system integration projects and UAT testing as needed to improve data enhancements.• Subject matter expert on Net Metering and spearheaded the process improvement documentation.• Ensured compliance with all key Sarbanes Oxley audit requirements and other company policies, documenting accurately and quickly.• Processed account adjustments manually, including debits, credits, and write-offs, acting as the key stakeholder focused on minimizing risk and exposure.

Houston, Texas Area

• Communicated with over 40 – 50 customers daily, fielding inbound calls and emails.• Researched and responded to customer inquiries using an online support system.• Handled escalated calls and resolved account delinquencies.• Researched and coordinated billing corrections needed from other departments to provide a timely resolution.• Maintained customer account balances, credits, and adjustments, developing accurate information for reconciliations.• Interacted continuously with Enrollments, Sales, Legal, Collections, and Pricing, ensuring accurate and timely resolution of customer issues.• Negotiated settlements and payment plans to resolve disputes.

Houston, Texas Area

Houston, Texas Area