Jose De Leon Email & Phone Number

London, Gb

Provided escalation support to 5 desktop engineers for over 1300 employees across 10 offices in all departments including C-level executives, traders and executive assistants in the office and remote. Worked with project managers in multiple regions on various projects. Key Achievements:  Replaced VDI terminals with Surface tablets for over 700 users using Autopilot deployment O365 administration including Intune MDM and OneDrive Migrated all users from Exchange 2016 to O365  Built configuration policies in Intune for mobile devices using MS Authenticator, Google Authenticator and DUO for remote access & SSO authentication Managed user accounts/folder permissions using Powershell for Active Directory and O365 administration Packaged/deploy new applications in SCCM and Intune for both Windows and Mac devices  Managed/Deploy/Support over 2000 virtual terminals using VM Ware Horizon Assited in buildout/move to 2 new offices

Greenwich, Connecticut, Us

Maintained over 75 users across 2 offices in all departments. Provided support to C-level executives, traders and executive assistants in the office as well as their remote homes. Worked with multiple departments/external vendors on projects. Managed 2 junior technicians. Key Achievements:  AWS cloud administration O365 administration including Intune MDM and OneDrive Migrated all users from Exchange 2016 to O365  Migrating all Windows 2003/2008 servers over to 2016 in preparation for AWS migration  Configure/setup staff to work from home during pandemic including rolling out Zoom & MS Teams Replaced RSA Secure ID with DUO for multifactor and SSO authentication Basic scripting using Powershell for Active Directory and O365 administration Configure/Manage VDI using Citrix XenApp version 7.15 Assist in disaster recovery and business continuity efforts concentrating around IT security utilizing industry best practices

New York, Us

Systems Engineer maintaining over 100 users including Traders and C-level executives. Served as escalation for other technicians/engineers. Provided in-house training for all new firm systems. Worked with different divisions within the business to come up with more efficient ways to expedite repeated tasks with a new workflow tool. Charged with creating Documents and procedures for various systems throughout the company as well as end user documentation and procedures. Key Achievements:  Migrated environment from Microsoft Exchange over to Office 365 Migrated users from Pivot over to Slack for Instant messaging Migrated environment from Windows 7 over to Windows 10 Created and modified existing GPO for the firm Configured new SCCM environment for imaging, application deployment and patch management Built and configured Workflow tool (Integrify) for company processes including onboarding/offboarding, change management and broker voting Assisted in implementing Okta for SSO for multiple applications including Office 365, Zoom and Slack Implemented ITSM tool (Connectwise Manage) for help desk incidents, knowledge base and asset inventory system Relocated/Built 2 new office locations and 3 data centers in PA , NJ and CT with all hardware including servers, routers, switches, desktops and printers

 Leading the technical support team and serving as principal escalation point for technicians on all incidents. Responsible for the training of end-users on firm systems and procedures; onboarding new users and the exit of users. Currently charged with the creation of documentation and procedures for the company’s IT systems, including procedures for end-users.Key Achievements: Serving as Principal at providing White Glove service to VIP users, including system installations at offices and homes; proactively conducting updates and changes. Liaison charged with unifying partners, associates, and business units with the IT department. Effectively conduct periodic IT audits and continually manage inventory and systems. Ensure end-user communications for all system events and outages. Successfully implemented a help desk ticketing system; tracking incidents, prioritizing workflow, and gauging metrics and analytics.

Los Angeles, Ca, Us

 Served as senior associate supporting 250 in-house users and 650 remote users. Responsible for the production of documentation and procedures for users and training purposes. Utilized Active Directory / Exchange Management Console for user permissions and accounts.Key Achievements: Managed the inventory and deployment of new hardware and mobile devices. Skillfully utilized SCCM in order to troubleshoot, remote, and deploy software to users. Ensured company standards and continuity by onboarding new users and conversions.

Jersey City, Nj, Us

 Senior-level technical engineer maintaining over 6,500 workstations, servers (patched with Big Fix Enterprise and Shavlik), and desktop support to all executives and staff on Windows 7, XP, and Mac OS X. Responsible for technical inventory and asset management.Key Achievements: Oversaw and managed the deployment of the Apple infrastructure in Active Directory (Windows Environment). Effectively installed, configured, and troubleshot Blackberry and iPhone devices. Championed the launch of virtual machines; utilized Vshpere and Citrix Xendesktop. Established connectivity for field representatives and company salesforce. Successfully configured users on thin clients (VDI); utilized Wyse zer0-config and Wyse Linux boxes.

 Led the team of desktop support engineers; provided support to all executives and staff on Windows 7, 8, XP, and Mac OSX. Managed mobile devices in-house and remotely. Provided 24/7 support to clients via phone and remote utilities; GoToAssist, Citrix, and VPN client. Responsible for troubleshooting clients’ laptops and servers, on-site and remotely; Mac and Windows PCs.Key Achievements: Successfully planned, scheduled, and deployed the migration of 100 workstations from Windows XP to Windows 7. Created and implemented procedures and training materials for clients and staff. Built, deployed, and maintained virtual machines utilizing Vsphere. Created a Symantec Ghost Server for image deployment, maintenance, and backups. Effectively and efficiently deployed and maintained the Windows environment; utilized security patches (Big Fix and Shavlik).

 Provided expert technical support to all executives and staff; provided support for Citrix based solutions, supported PBX switch and desktop IP phones, and responsible for troubleshooting servers, routers, and switches.Key Achievements: Instrumental in vendor relations during a floor expansion. Utilized Ghost server to create, maintain, and update all hardware images. Created standards for all hardware; documented new procedures for applications. Successfully installed and configured all market data applications; Bloomberg, Reuters Bridge, Baseline and Factset. Managed new and existing user accounts; utilized Active Directory and Exchange Management Console.

New York, New York, Us

 Provided expert technical team leadership and support for 800+ in-house users, including the executive team. Provided 24/7 support via remote tools. Responsible for the setup and configuration of Polycom video conferencing equipment and performing Active Directory and Exchange permissions.Key Achievements: Effectively created and led a team of 6 desktop support technicians. Successfully coordinated with vendors to ensure efficient IT hardware and connections. Charged with the implementation and management of an asset management system; designed for hardware inventory and conducting audits. Efficiently installed, configured, and troubleshot all market data applications and managed all images of all new equipment.

 Provided technical support for the UBS Warburg Account; consisted of installation and support of 1,300+ traders on the trading floor and 2,000+ in-house corporate users. Responsible for the hardware repairs and upgrades to IBM, Dell, and Compaq desktops and laptops.Key Achievements: Successfully performed installations, configurations and troubleshooting for software on-site and via Remote Installer; Windows NT & XP and Avistar (video conferencing equipment). Managed all workstation move support, including post-move support. Created and oversaw hotspare workstations across 3 buildings.

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Bachelor Of Business Administration (B.B.A.), Computer And Information Sciences And Support Services

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