Develop solutions to move Business School IAM services to CUIT IAM; Serve as SME for Business School network and email account creation automation (provisioning), and manage MIM to continue expected SLAs; Manage and maintain Business School IAM database (MSSQL); Manage and enhance process that synchronizes data between IDM database and the Lenel security system; Build and architect solutions to assist external teams/departments who need access to IDM data.Major projects:• Designed and developed backend automation process to handle the activation and deactivation of University-wide access card based on COVID19 attestation via the ReopenCU application.• Redesigned process to rebuild University’s LDAP to improve the time the process took by over 80%.

Hands on team lead of four IT specialists tasked to fulfill the reporting and web presence needs of the school’s department of External Relations & Development; develop, implement and maintain enhancements to the school’s inhouse hosted websites; design and implement integration strategies for third party cloud services (Canvas, Cybersource, OrgSync, ServiceNow); liaison with departmental leadership teams to manage expectations plan strategies to fulfill their needs.Major projects:• Designed, coded and implemented an identity management database and systems to centrally track our constituencies’ information and group affiliations. This system was used to integrate our Microsoft Identity Management (MIM) implementation with our Active Directory. Also worked on PowerShell scripts to synchronize user data with our Office365 presence.• Designed, coded and implemented the school’s homegrown Social Networking site. Coded in ColdFusion, PHP and Python, with MSSQL and MySQL databases.• Design and implement integrations with the school’s LMS solution (Canvas). • Design and implement integrations with the school’s Groups Management solution (OrgSync, CampusGroups).• Architected and implemented an API to be used by the school’s application to centrally track and manage how our applications interact with our online payment gateway (CyberSource).• Manage the implementation of multiple annual event sites (reunion, annual dinner, donor report) with custom registration sites and electronic payment.• Administer and develop enhancements for the ITIL Enterprise solution (ServiceNow).• Managed the implementation and move into our CRM (Drupal).

Interfaced with clients to gather requirements and design web tools and sites to fit client’s needs; developed database schemas; identified opportunities to enhance and consolidate school applications; provided third level support for all online application; maintain application written in various languages (.NET, ColdFusion, Java, PHP, Python).Major projects:• Rolled out (gathered requirements, designed forms and relationships, coded business logic) a new department wide Incident, Problem and Change Management solution (ServiceNow). • Led the implementation of a school wide rebranding initiative. During this project, all school sites had to be updated to adhere to the new school branding and web layout. This work needed to be coordinated with all divisions, department and centers in the school.

Led a team of three desktop support specialist; ensured that all computing support request were handled in a world-class manner, evaluated and proposed new technologies and procedures to help increase efficiency and productivity; planned implementation and deployment of software and hardware; ensured that proper procedures were followed when reporting network hardware and web server outages to appropriate groups; provided second level support for general clients and first level support for VIP clients.Major projects: • Designed and implement a procedure for imaging and deploying new desktops and laptops.• Designed and coded a desktop application that would allow for quick and easy installation of a standard set of applications that needed to be installed on all student laptops. • Designed and coded a application that would alert the Support Team of any issues with network devices (printers, kiosks, etc).• Proposed, designed and developed numerous desktop utilities to streamlined troubleshooting and support procedures.