Delesha Jones Email & Phone Number

Texas, United States

•Oversees the operations and quality of all CHT programs and services, ensures that each has the appropriate infrastructure (staffing, resources, technology, processes and lines of communication) to support current activities and projected growth.•Ensures programs participate fully with data collection and data is regularly analyzed and utilized to improve quality and impact on youth, adjusting as necessary.•Regularly coordinates with CHI on KPI’s, Supplemental Data reports and other data collection as needed.•Monitors program budgets and contract compliance in close partnership with CHT Program Directors, Grants and Contracts personnel, Human Resources and Finance Department.•Responsible for operational strategic planning, providing direction and decision making that impacts the organization and program goals and objectives.•Manages operational dashboard including timely and accurate data collection from each department, identify and research variances and trends and presents findings and recommendations to CEO, Senior Leadership Team and CHI.•Ensures programs operations are carried out in compliance with accrediting bodies, local, state and federal regulations and satisfactorily meeting grant or foundation requirements.•Represents CHT on task forces, benchmarking activities, committees and in community initiatives that support the mission and strategic direction of CHT.•Responsible for hiring, training, supervision of directors and staff within the assigned departments and ensure staff receives the necessary resources and training to be successful in their jobs.

• Manage the daily operations of the Young Parents Program, Youth Engagement Center, Career Service Center, Prevention & Outreach, Human Trafficking Program, Transitional Living Program and LGBTQ Pride Coalition.• Develop systems to track and evaluate program outcomes to ensure data integrity and efficiency for the Program department.• Lead data research projects and prepare specialized data reports for Government, Foundation and Private grants.• Collaborate with Development to prepare grant proposals and Program to ensure grant compliance. • Monitor the Career Service, Outreach, Young Parents Program, Youth Engagement center and Human Trafficking monthly budget and grant contracts to ensure grant compliance. • Establish departmental policies, goals, objectives, and procedures.• Developed Human Trafficking Program.• Provide training to staff on Human Trafficking and LGBTQ awareness.• Oversee the Case Management of the young parent’s program. Including community resources and assistance with internal and external referrals for medical, parenting, employment and housing needs.• Supervise, mentor and advise Youth Engagement Center Youth Engagement Specialists, Prevention & Outreach and Career Services staff in the completion of duties as well as any volunteers or external partners. • Upkeep the data in the (HMIS) Homeless Management Information System and the (ETO) Efforts to Outcome.

Houston, Texas Area

• Provided Case Management services and coordinates services with other agencies. Duties include intake, case management, monitoring, group facilitation, and resource referrals. • Supervised 7 Case managers.• Entered and maintained data in the Homeless Management Information System (HMIS) and the ETO. • Identified and leveraged clients' strengths as part of service planning to help clients achieve their self-defined goals.• Collaborated with various community programs and agencies to advocate for client population needs and provide referrals. • Effectively managed crisis situations through assessing, deciding, and acting in accordance with standards and laws in emergency situations involving the health and safety of client being compromised. • Maintained case records and documentation as appropriate, including service plans, progress notes, intake reports, and incident reports. • Ensured each client file has correct information and is in order as outlined in the Case Management Manual.

Houston, Texas Area

• Responsible for supervision of the shift. • Supervised regular and substitute youth workers in completion of all duties. • Conducted both formal supervisory conferences on a regular basis and informal supervisory conferences as needed. • Completed intake and assessment on potential clients to determine eligibility for programs and need for services. • Provided crisis intervention as needed to prevent escalation of high-risk behavior. • Ensured that basic needs of the youth are met in an appropriate and caring manner. • Provided youth with case management, advocacy, and mentorship.• Maintained positive relationships with youth, staff, and the public.• Created and lead stimulating activities based on the individual needs of the youth in attendance.

Greater Seattle Area

• Supervised and monitored the safe operation of the shelter each night, including clients, volunteers and staff safety using program guidelines.• Completed intakes of clients based on eligibility.• Provided group therapy and one on one case management to clients.• Treat program participants in a culturally sensitive manner and actively seek to become informed on issues where culturally-determined perceptions might be different.• Monitored client behavior and makes decisions nightly regarding clients stays based on adherence to shelter guidelines. • Provided referrals and advocate for clients with other social service agencies, hospitals, mental health agencies, and treatment centers. • Maintained data base of shelter clients and provides accurate information for billings and reports. • Worked with community members in connecting and maintaining relationships that benefits the programs and clients that are served.

Dupont Washington

• Supervised and provided guidance and support to over 200 volunteers that lead coordinated programmatic events and activities for girls within Pierce County. • Oversaw the recruitment, appointment, and ongoing training of Service Unit volunteers within their assigned area.• Managed a daily caseload of 10-30 volunteers.• Supported all aspects of new leader training and on-boarding, providing guidance, and being a resource for GSWW policies and procedures for newly formed troops and new volunteers. • Promoted safety, support risk management and conflict resolution. • Partnership with Regional Diversity Manager to ensure programming is accessible to all racial/ethnic groups, underserved and not served populations.• Worked collaboratively with and assist all council programs and departments in the effective and efficient communication.

Kent, Washington

• Coordinated and provided direct supervision for 15 staff.• Oversaw 10-20 outside staff through community partners, site volunteers, community service workers and Work Training Youth.• Networked within the three KYFS sites to determine community needs and resources.• Partnership with Kent School District, King County Housing and School’s Out Washington to provide a safe space and Common Core aligned afterschool programming.• Developed and implemented module focused curriculum aligned with YPQA and Common Core for 60-130 kids in grades K-12th.• Managed monthly budget and host monthly meetings.• Managed monthly reports for community partners and funders.• Planned activities, special events, and field trips that meet the needs of the participants.• Provided intensive and extensive tutorial services for elementary, middle and high school students.• Attended all meetings, workshops, retreats, trainings and camp as required.• Worked in culturally, racially, and socioeconomically diverse community.

Greater Seattle Area

• Responsible for daily care of children.• Organized and lead programs and activities such as: arts and crafts, organized games, cultural activities, drama, music, story hour, sports, field trips and other special projects and events.• Worked with other staff to ensure the care and safety of participants at all times.• Assisted the Childcare Director in maintaining an attractive, clean and safe childcare environment.• Assisted with administrative reports such as attendance and activity logs, accident/incident reports, and hot sheets.• Prepared breakfast/snack daily.

Greater Seattle Area

• Developed and implemented module focused curriculum aligned with YPQA and Common Core.• Redrafted existing curriculum and facilitate volunteer delivery of developed summer series.• Formed and maintained collaborative partnerships with community organizations.• Recruited, supervised, managed, mentored, trained and supported volunteers and practicum students in direct program delivery.• Attended all meetings, workshops, retreats, trainings and camp as required.• Worked in culturally, racially, and socioeconomically diverse community.• Created and lead stimulating activities based on the individual needs of the girls in attendance.

Greater Seattle Area

•Responsible for daily care of children.•Assisted Program Director with planning and implementing age-appropriate enrichment programming.•Engaged youth in to ensure a positive, fun, and safe enrichment experience.•Maintained positive relationships with families, staff, and the general public.•Assisted the Childcare Supervisor in creating and leading stimulating activities basedon the individual needs of the children in attendance.

Thibodaux, Louisiana

•Responsible for daily care and supervision of residents.•Planned facility’s program and incorporated it into operation of the living group under supervision.•Participated in staff conferences regarding resident’s progress through needs assessments, developing and evaluating service plan goals.•Provided residents with conflict resolution through crisis management, behavior interventions and teaching appropriate alternatives. •Oversaw residents activity on a 15 minute log including but not limited to phone calls, staffing’s and visitations. •Provided services to young adult participants in education, employment/career development, housing, life skills, health/mental health or other designated field and supports them in achieving goals.

Family Engagement Summer Institute

Bachelor Of Arts (Ba), Criminal Justice And Corrections