Delesha Jones Email & Phone Number

Texas, United States

• Oversees the operations and quality of all CHT programs and services, ensures that each has the appropriate infrastructure (staffing, resources, technology, processes and lines of communication) to support current.
• Ensures programs participate fully with data collection and data is regularly analyzed and utilized to improve quality and impact on youth, adjusting as necessary.
• Regularly coordinates with CHI on KPI’s, Supplemental Data reports and other data collection as needed.
• Monitors program budgets and contract compliance in close partnership with CHT Program Directors, Grants and Contracts personnel, Human Resources and Finance Department.
• Responsible for operational strategic planning, providing direction and decision making that impacts the organization and program goals and objectives.
• Manages operational dashboard including timely and accurate data collection from each department, identify and research variances and trends and presents findings and recommendations to CEO, Senior Leadership Team and.

• Manage the daily operations of the Young Parents Program, Youth Engagement Center, Career Service Center, Prevention & Outreach, Human Trafficking Program, Transitional Living Program and LGBTQ Pride Coalition.
• Develop systems to track and evaluate program outcomes to ensure data integrity and efficiency for the Program department.
• Lead data research projects and prepare specialized data reports for Government, Foundation and Private grants.
• Collaborate with Development to prepare grant proposals and Program to ensure grant compliance.
• Monitor the Career Service, Outreach, Young Parents Program, Youth Engagement center and Human Trafficking monthly budget and grant contracts to ensure grant compliance.
• Establish departmental policies, goals, objectives, and procedures.

Houston, Texas Area

• Provided Case Management services and coordinates services with other agencies. Duties include intake, case management, monitoring, group facilitation, and resource referrals.
• Supervised 7 Case managers.
• Entered and maintained data in the Homeless Management Information System (HMIS) and the ETO.
• Identified and leveraged clients' strengths as part of service planning to help clients achieve their self-defined goals.
• Collaborated with various community programs and agencies to advocate for client population needs and provide referrals.
• Effectively managed crisis situations through assessing, deciding, and acting in accordance with standards and laws in emergency situations involving the health and safety of client being compromised.

Houston, Texas Area

• Responsible for supervision of the shift.
• Supervised regular and substitute youth workers in completion of all duties.
• Conducted both formal supervisory conferences on a regular basis and informal supervisory conferences as needed.
• Completed intake and assessment on potential clients to determine eligibility for programs and need for services.
• Provided crisis intervention as needed to prevent escalation of high-risk behavior.
• Ensured that basic needs of the youth are met in an appropriate and caring manner.

Greater Seattle Area

• Supervised and monitored the safe operation of the shelter each night, including clients, volunteers and staff safety using program guidelines.
• Completed intakes of clients based on eligibility.
• Provided group therapy and one on one case management to clients.
• Treat program participants in a culturally sensitive manner and actively seek to become informed on issues where culturally-determined perceptions might be different.
• Monitored client behavior and makes decisions nightly regarding clients stays based on adherence to shelter guidelines.
• Provided referrals and advocate for clients with other social service agencies, hospitals, mental health agencies, and treatment centers.

Dupont Washington

• Supervised and provided guidance and support to over 200 volunteers that lead coordinated programmatic events and activities for girls within Pierce County.
• Oversaw the recruitment, appointment, and ongoing training of Service Unit volunteers within their assigned area.
• Managed a daily caseload of 10-30 volunteers.
• Supported all aspects of new leader training and on-boarding, providing guidance, and being a resource for GSWW policies and procedures for newly formed troops and new volunteers.
• Promoted safety, support risk management and conflict resolution.
• Partnership with Regional Diversity Manager to ensure programming is accessible to all racial/ethnic groups, underserved and not served populations.

Kent, Washington

• Coordinated and provided direct supervision for 15 staff.
• Oversaw 10-20 outside staff through community partners, site volunteers, community service workers and Work Training Youth.
• Networked within the three KYFS sites to determine community needs and resources.
• Partnership with Kent School District, King County Housing and School’s Out Washington to provide a safe space and Common Core aligned afterschool programming.
• Developed and implemented module focused curriculum aligned with YPQA and Common Core for 60-130 kids in grades K-12th.
• Managed monthly budget and host monthly meetings.

Greater Seattle Area

• Responsible for daily care of children.
• Organized and lead programs and activities such as: arts and crafts, organized games, cultural activities, drama, music, story hour, sports, field trips and other special projects and events.
• Worked with other staff to ensure the care and safety of participants at all times.
• Assisted the Childcare Director in maintaining an attractive, clean and safe childcare environment.
• Assisted with administrative reports such as attendance and activity logs, accident/incident reports, and hot sheets.
• Prepared breakfast/snack daily.

Greater Seattle Area

• Developed and implemented module focused curriculum aligned with YPQA and Common Core.
• Redrafted existing curriculum and facilitate volunteer delivery of developed summer series.
• Formed and maintained collaborative partnerships with community organizations.
• Recruited, supervised, managed, mentored, trained and supported volunteers and practicum students in direct program delivery.
• Attended all meetings, workshops, retreats, trainings and camp as required.
• Worked in culturally, racially, and socioeconomically diverse community.

Greater Seattle Area

• Responsible for daily care of children.
• Assisted Program Director with planning and implementing age-appropriate enrichment programming.
• Engaged youth in to ensure a positive, fun, and safe enrichment experience.
• Maintained positive relationships with families, staff, and the general public.
• Assisted the Childcare Supervisor in creating and leading stimulating activities basedon the individual needs of the children in attendance.

Thibodaux, Louisiana

• Responsible for daily care and supervision of residents.
• Planned facility’s program and incorporated it into operation of the living group under supervision.
• Participated in staff conferences regarding resident’s progress through needs assessments, developing and evaluating service plan goals.
• Provided residents with conflict resolution through crisis management, behavior interventions and teaching appropriate alternatives.
• Oversaw residents activity on a 15 minute log including but not limited to phone calls, staffing’s and visitations.
• Provided services to young adult participants in education, employment/career development, housing, life skills, health/mental health or other designated field and supports them in achieving goals.

Family Engagement Summer Institute

Bachelor Of Arts (Ba), Criminal Justice And Corrections