Delfin Ebue Email & Phone Number

Calabarzon, Philippines

Hyper-V Administrator - Spin up virtual machines given a set of requirements from project developers to be used as Test/UAT environments - Monitor and maintain Hyper-V server farms. TFS Server Administrator -Manage and maintain 3 TFS servers (versions 2008, 2010, 2012) being uses as version control repositories and project management system. - Migrate source codes and work items from one server to another as required by the project Automation and Tooling -Manage and maintain build/deploy server farm ensuring that all components required by the projects are installed and working. -Maintain and improve a standard automation script (Finalbuilder script) to make sure that it is able to compile and deploy applications to target servers. Troubleshoot any build/deploy errors. -Create automation tools/scripts using powershell, batch, vbscript from scratch or reuse and improve an already existing script Application Support -Provide technical support to developers and testers to ensure that their developer/test VM's are working as intended. Troubleshoot any technical issues related to networking, IIS, SQL, smtp and other server roles and applications. Troubleshoot client application issues such as Visual studio compilation errors, Team explorer to TFS connectivity issues, etc. Production Release Coordinator -Coordinate with IT operations and help in making sure that ITIL practices are used. Release Manager -Ensure that ITIL processes are used when deploying applications to production servers.

Philippines

Consultant• Helps with the planning and the integration of TrendMicro enterprise level security systems such as Enterprise Endpoint/Server protection, Web Content threat detection system, Network firewall system, E-mail Server Threat Detection system, etc. Support• Provide support for security system configuration changes and system upgrades.• Troubleshoot and provide solution, suggestions, or workarounds to ensure that the security system works according the client's requirement.• Assist with malware threat detection and removal.• Take escalations for security systems that are under your specialization list.• Religious and detailed documentation issues reported by clients and ensure proper transfer/escalation (for issues beyond scope) and follow up when necessary.

Dell on Call Resolution Specialist ● Provide real time technical support to level 1 technicians by taking escalation calls and helping them resolve complex software issues.Monitor calls and help technicians resolve an issue within the sites set AHT and ensure first call resolution done.● Develop strategies to help a technician address performance issues through call monitoring/auditing and coaching.● Work with partner Team Manager in driving the team’s daily performance and monitor the team’s aux usage.