Delfre Harper Email & Phone Number

Augusta, Georgia, United States

•Mastered an adolescent program and developed it into an industry leading program and was recognized by the Nuclear Regulatory Commission as exceeding programmatic expectations during inspections.• Performed as lead technician for the Vogtle Unit 3&4 Portable Media and Mobile Devices (PMMD) program.•Responsible for the Administrative day-to-day operations of the PMMD program to include lifecycle management of all equipment in the program.•Performed regular Wireless Scans to detect rogue devices throughout the plant using advanced equipment.•Performed biweekly kiosk maintenance by updating virus definitions and pulling log reports to be analyzed.•Performed the roles of a system administrator for system backups, active directory, and creating group policies for an air gapped network.•Conducted Manual Assessments by searching the National Vulnerability Database for vulnerabilities associated with the software associated with the asset.

Augusta, Georgia

•Re-imaged laptops and setup workstation throughout the facility. •Initial point of contact for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems and/or applications.•Assisted with navigating around application menus, remote into customer's computer.•Created accounts in Active Directory, Microsoft Azure and unlock and reset passwords in Unix systems and Service Application product (SAP).•Performed troubleshoot of network connectivity issues, working with remote employees on a corporate network.•Developed and sustained productive customer relationships, making the customer and their needs a primary focus.•Offered alternative solutions where appropriate with the objective of retaining customers' and clients' business.•Performed troubleshoot of laptops, phones, tablets (IOS, Android, Windows), Handheld scanners.•Resolved issue with antivirus and fire wall applications such as Symantec Endpoint and Zscaler •Escalated complex problems to the Remote Support Engineering staff or Field Engineering when appropriate.

United States

•Communicated effectively in person or by using telecommunications equipment.•Created documents, reports, etc. using writing instruments or computers.•Verified that everything was accounted for and signed off on vendors and/or contractors paperwork.•Assigned task and supervised associates.•Trained new/existing associates and managers on all power equipment.•Interviewed/hired potential employees.