Ning Lee Email & Phone Number

• Created comprehensive seller education materials such as decks and landing pages from scratch using Adobe Photoshop and Google Slides.
• Assisted the roll-out and adoption of new platform initiatives, features and policies by creating seller communication materials to educate and guide sellers about policy changes and new feature releases.
• Benchmarked features, tools and policies against major competitor platforms, to identify problem areas and solutions that can be adapted for Shopee users.
• Presented findings and proposed ideas to senior management in a logical and structured manner.

• Carried out UAT functional testing for UOB's CRM system, documented detailed test results and verified test outcome against expected test results.
• Recorded test defects, conducted retesting and regression testing and monitored test defects after bug fixes.
• Completed the planned testing structure under a tight project timeline.

• Promoted public awareness for Singapore’s Smart Nation initiatives and vision driven by Internet of Things (IoT) and smart data visualisation.
• Conducted daily exhibition tours and workshops to educate the public about Smart Nation technology, digital policies and solutions implemented in areas such as Singapore's national projects, urban living, health.
• Hosted members of the public, students, corporate and foreign delegate visits and large audiences of all ages, honing interpersonal and public speaking skills.
• Planned and materialized tech workshop and events through marketing and coordinating events, executing event flows, and preparing workshop materials.
• Developed an effective inventory system with the implementation of physical stock cards and automated Excel spreadsheets to streamline the monthly inventory stock take and reporting process.

• Supported the planning and materializing of mall promotional deals and events to boost human traffic in stores
• Conducted fact checks and proof reading of marketing materials prior to publication and advertisement of deals and events to the public.
• Coordinated mall events by liaising with external vendors and mall tenants.
• Sourced for vendors and negotiated for attractive promotional deals to be featured during mall events.
• Generated spreadsheet reports for monthly coupon redemption checks. Initiated the use of some VBA and macro processes to automate the manual reporting process.

• Involved in sales health check processes which maintains the product sales surveillance function in DBS’s CBG sector
• Conducted monthly health check evaluations on sales agents’ mystery shopping transcripts and tabulated health check metric scores for quality reports, reinforcing the quality of product sales.
• Prepared monthly product certification health check reports on all product sales closed across DBS & POSB branches for compliance audit to reinforce sales certification requirements. Coordinated data from multiple.
• Refined the reporting process to improve efficiency by initiating use of macros in spreadsheets to automate the generation of health check data reports.

Bachelor Of Science - Bs, Banking And Finance

Diploma, Banking And Financial Services

Summer School Programme, Strategic Management