Who is João Pedro Delgado? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
João Pedro Delgado is listed as Sales And Service Specialist at tangram, based in Fortaleza, Ceará, Brazil. AeroLeads shows a matched LinkedIn profile for João Pedro Delgado.
João Pedro Delgado previously worked as Head of Customer Success at Max.Ia and Customer Success Supervisor | Onboarding at Agenda Edu. João Pedro Delgado holds Bacharelado, Economics from Universidade Federal Do Ceará.
Company email context
Email format at tangram
This section adds company-level context without repeating João Pedro Delgado's masked contact details.
tangram
Review company-level records connected to João Pedro Delgado before choosing the right outreach path.
Profile bio
About João Pedro Delgado
About work? Customer Success, Customer Experience, strong data analysis, OKRs, Scrum, KPIs, SQL, Power BI, Excel, Winning By Design, people leadership, process management, and so on... Now, if you want to know a little about my journey, check out the summary below:My basic education was almost entirely at a constructivist school, and that sums up very well how I see people, challenges, projects, achievements, and any other kind of activity related to collective delivery. In this teaching methodology, we are also encouraged to question, confront, and defend our point of view on any topic at all costs. There's no fun in reaching the top alone when throughout my journey I learned with people, was supported by people, and developed with people. Impacting people through good leadership became a mission for me.Passionate about technology, business, and the transformative power that innovation generates within our system, I participated in the junior enterprise movement and had my first work and management experience in the same cycle. I was able to get a holistic view of how each area of a company is connected and how important it is for the strategy to be aligned.After that period, I started working in a technology-driven education company, after all, these are the two themes that, in my opinion, can transform the world for the better. Starting the journey as an intern and currently working as a Supervisor, I dove into the world of CS/CX and am having the opportunity to manage people, projects, processes, and portfolios that are truly customer-focused. In addition to realizing how a good relationship contributes to customer loyalty, I also realized that to scale, you need to be a natural problem solver! And from then on, I am crazy for challenges and difficult problems, as I know they will develop me and deliver a greater result at the end of the equation.A lover of Hip-Hop culture, I participate in freestyle rhyme battles and have experienced many good things because of this lifestyle. Also, since I was 9 years old, I practice a sport called orienteering, in which with the help of a map and a compass you need to align your physical, mental strength, and quick reasoning to make the best decisions during the race.I also love traveling - the world is too small to stick only to our origins - and collecting memories with my friends and family.
Listed skills include Trabalho Em Equipe.
Current workplace
João Pedro Delgado's current company
Company context helps verify the profile and gives searchers a useful next step.
9 roles
João Pedro Delgado work experience
A career timeline built from the work history available for this profile.
Head Of Customer Success
Jul 2022 - Jun 2024
Customer Success Supervisor | Onboarding
- Development of the implementation process for the new Guaranteed Tuition product (a module from the company's Fintech BU, which purchases the school's tuition fees, ensures the transfer to the school for cash flow forecasting, operational cost reduction, and focus on the pedagogical part).- Responsible for leading and managing the implementation team for the three products of Agenda Edu S.A (Middleware, EduPay Payments, and EduPay Guaranteed Tuition).- Guardian of three OKRs for… Show more - Development of the implementation process for the new Guaranteed Tuition product (a module from the company's Fintech BU, which purchases the school's tuition fees, ensures the transfer to the school for cash flow forecasting, operational cost reduction, and focus on the pedagogical part).- Responsible for leading and managing the implementation team for the three products of Agenda Edu S.A (Middleware, EduPay Payments, and EduPay Guaranteed Tuition).- Guardian of three OKRs for implementation.- Reduction of 20% in the churn rate for customers who had not yet made the first payment for the software license (booking break), compared to the YTD of the previous year.- 83% of implementations finished within the deadline set during the onboarding meeting (163 implementations until June).- Achievement of an implementation CSAT of 9.92! The rating scale is from 0 to 10, and out of 163 clients implemented, 116 responded to the satisfaction survey, which is about 71% response rate!- Reduction of the Average Implementation Time (AIT) by 35% compared to YTD of the previous year.- Use of the agile SCRUM methodology to manage and ensure the delivery of projects and continuous improvement tasks for the team.- Regular conduct of 1:1 meetings, feedbacks, roleplays, study groups about CS, bowls, and other collective rituals aimed at people development. The focus should always be on people! Show less
Jan 2022 - Jul 2022
Implementation Success Lead
- Leadership of a team of 6 people - 4 Account Managers, 1 Intern, and 1 Apprentice.- Use of the Winning by design methodology to design and map the school implementation processes.- Responsible for the delivery of 1 strategic OKR and 2 tactical OKRs in 2021.- 19% increase in the number of schools implemented within the deadline set at the beginning of the implementation.- We achieved a 20-day reduction in the average implementation time compared to the previous year.-… Show more - Leadership of a team of 6 people - 4 Account Managers, 1 Intern, and 1 Apprentice.- Use of the Winning by design methodology to design and map the school implementation processes.- Responsible for the delivery of 1 strategic OKR and 2 tactical OKRs in 2021.- 19% increase in the number of schools implemented within the deadline set at the beginning of the implementation.- We achieved a 20-day reduction in the average implementation time compared to the previous year.- Implementation of 299 schools - 91,803 students - in the year 2021.- The team obtained an average of 9.73 in the satisfaction evaluations of the implementation responded to at the end of the project.- 12% reduction in the booking break indicator (schools that are sold with some period of free use and churn without having made even the first payment).- Conducting 1:1 meetings, feedbacks, roleplays, coaching, and regular follow-ups with all team members. Show less
Jan 2021 - Jan 2022
Implementation Success Manager
- Use of the Pipedrive (CRM) to manage and monitor the onboarding and adoption stages of a portfolio of partner schools (SophiA and Pearson).- Responsible for leading the partnership project with Prima company and ensuring API integration between systems for an enhanced product experience.- Participation in the internal leadership school aimed at developing potential leaders within the company.
Aug 2020 - Jan 2021
Customer Success Manager
- Acted as a Customer Success Manager for a portfolio of about 150 schools from the partnership with Pearson (COC, Dom Bosco, Attitude).- Responsible for leading and managing the onboarding and ongoing project of public schools (20 schools).Developed action plans to improve school engagement with the product based on the analysis of platform usability, customer profile, and context.- Participated in and assisted in conducting roundtable discussions and events to ensure an enhanced… Show more - Acted as a Customer Success Manager for a portfolio of about 150 schools from the partnership with Pearson (COC, Dom Bosco, Attitude).- Responsible for leading and managing the onboarding and ongoing project of public schools (20 schools).Developed action plans to improve school engagement with the product based on the analysis of platform usability, customer profile, and context.- Participated in and assisted in conducting roundtable discussions and events to ensure an enhanced customer experience throughout their journey. Show less
Jan 2020 - Aug 2020
Customer Service Intern
- Responsible for handling support requests from schools and families via Zendesk - chat, email, WhatsApp, and phone.- Performance monitored by SLA, CSAT, AHT (Average Handling Time), and FCR (First Contact Resolution) indicators.- Creation of articles and tutorials to assist both internal and external customers in understanding the product.
Aug 2019 - Jan 2020
Human Resources Director
As a member of a junior enterprise, I:- Conducted the company's annual strategic planning, oversaw the recruitment and trainee process.- Developed employee career progression plans.- Designed and implemented an application for evaluating company employees, with bonuses for top performers.- Facilitated training and development programs for new members.- Responsible for maintaining harmony and stimulating motivation among company members.
Feb 2018 - Jan 2019
Marketing Assistant
As a member of juniors enterprise, I:- Planned customer prospecting strategies (both organic and active).- Managed and innovated the company's visual identity.- Handled sales funnel management.- Administered social media and digital media channels.- Conducted market research.- Created graphic designs using Photoshop for company posts.- Engaged in web development activities.
Mar 2017 - Dec 2017
2 education records
João Pedro Delgado education
Bacharelado, Economics
Graduação, Computer Science, Incompleto
FAQ
Frequently asked questions about João Pedro Delgado
Quick answers generated from the profile data available on this page.
What company does João Pedro Delgado work for?
João Pedro Delgado works for tangram.
What is João Pedro Delgado's role at tangram?
João Pedro Delgado is listed as Sales And Service Specialist at tangram.
Where is João Pedro Delgado based?
João Pedro Delgado is based in Fortaleza, Ceará, Brazil while working with tangram.
What companies has João Pedro Delgado worked for?
João Pedro Delgado has worked for Tangram, Max.Ia, Agenda Edu, and Ceos Jr - Empresa Junior Da Computação Ufc.
How can I contact João Pedro Delgado?
You can use AeroLeads to view verified contact signals for João Pedro Delgado at tangram, including work email, phone, and LinkedIn data when available.
What schools did João Pedro Delgado attend?
João Pedro Delgado holds Bacharelado, Economics from Universidade Federal Do Ceará.
What skills is João Pedro Delgado known for?
João Pedro Delgado is listed with skills including Trabalho Em Equipe.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the João Pedro Delgado you were looking for.
View similar profiles
