• Review, clarify, document and prioritize customer requirements• Test and deploy new functionality to meet business requirements• Provide support (break/fix, how to expertise, minor enhancements, monitoring, testing) for end users• Deliver basic SAP BYD training to client/end-user• Work very closely with business decision makers and end users.• Design data sources and financial/sales/operations reports• Troubleshoot and drive the resolution of product issues while engaging and communicating with customers• Perform scoping and fine-tuning• Provide quick solutions for already known and documented issues• Research, test and document new features for system upgrades• Report system errors to development team• Update business configuration and create change projects• Migrate/enhance data (customer accounts, products, services, list prices etc.)

• Implemented and adapted SAP BYD to company’s business processes• Customized business processes as needed to ensure the system is reacting as expected• Provided training to users• Ensured the system is functioning properly and the business flow is correct and complete• Designed data sources and financial/sales/operations reports• Data Analysis and Reporting• Developed and implemented improvements with regard to automation and standardization of reports• Performed analysis of existing processes and identified potential process improvements to increase efficiency using SAP BYD.

• Developed SOW and determine budget and deliverables; responsible for solution delivery process• Implemented project plans: scope, schedule, cost, quality and risk management• Financially managed the project budget and margin to ensure best value at lowest project cost is achieved• Monitored actual project hours and cost against project estimates and actuals• Developed and maintain positive customer relationships that achieve optimal profitability • Provided updates and reports on project status

• Compiled weekly and monthly sales forecast, booking and revenue reports. Created and analyzed reports for assigned geographic region in the United States, APAC and Japan• Prepared and evaluated data for various contracts, processed inventory changes and improved the SKUs tool• Ensured revenue recognition and SOX compliance • Developed and maintained collaboration with regional sales operations• Entered and audited the opportunity for global sales teams • Researched and reported all discrepancies in sales figures• Reconciled report data against other reports and/or financial statements to ensure data integrity• Supported Sales Management with regular reporting as well as proactive analytics• Provided general pricing and problem solving support for complicated pricing issues on individual sales orders• Provided discount and margin guidance based upon understanding of overall deal portfolio and business strategy

• Led international pricing team that evaluated contract gross profits worldwide • Approved customer discounts and performed financial forecasts• Analyzed international projects and calculated non-standard product pricing• Managed data and coordinated programs with executive management• Developed and interpreted financial models for audit control• Analyzed contract cost/revenue and spearheaded implementation of new tools, processes and procedures • Demonstrated presentation skills in delivering to a wide range of audiences• Performed revenue reports and resolved conflicts and disputes • Created monthly financial and statistical reports• Managed, organized and updated relevant data using database applications• Performed pricing calculation for maintenance and international bids

• Analyzed international projects and calculated pricing • Determined customer discounts and assessed contract profitability• Performed pricing calculation for HW/SW maintenance and international bids • Maintained special pricing tools/ databases and product pricing sheet• Established standard processes for non standard pricing requests• Solved maintenance issues and provided solutions for maintenance business needs of clients• Created monthly financial and statistical reports• Managed, organized and updated relevant data using database applications

• Provided solution design and Committed Recovery Services price calculation for IBM machines• Dealt with Special Bid Offerings• Achieved customer satisfaction within offering phase

• Coordinated team's services to customers; facilitated contract negotiation meetings • Communicated frequently with customers, vendors and management to ensure satisfaction• Identified and solved complex issues related to product/service installation• Monitored aspects of project execution to ensure timely contribution by team members• Assisted with identifying potential bottlenecks in processes and worked with the project management team members to resolve issues • Performed project financial forecasts

• Supported the project team by coordinating, participating and managing project documentation • Dealt with IBM HW/SW services, maintenance, strategic outsourcing contracts, ICA• Performed incidental project management including planning, research and implementation of deliverable/action items • Evaluated project financial status and produced monthly/quarterly sales forecast• Tracked contract documents submitted to clients from initiation to final execution • Performed revenue and cost accruals • Loaded contracts into systems and prepared progress reports • Planned and conducted internal and external audits• Processed invoices and assisted with budget preparation