Delia (Day) April Email & Phone Number

Beverly, Massachusetts, United States

Beverly, Massachusetts, United States

Lexington, Massachusetts

Peabody, MA

• Complete daily audit of sales, check accountability for all cash handling staff and managers
• Act as a liason to various corporate offices and a support to the General Manager
• Assist staff members and the management team with all human resource needs at the restaurant level, including benefits, new hire, termination paperwork
• Process weekly payroll, maintain staff files and other necessary information at the restaurant
• Reconcile all invoices, assist in inventory tracking, and order office supplies as needed
• Provide support on all IT and computer system related issues

Peabody, MA

• Provided coverage for the full time OST as needed

Peabody, MA

• Packaged all take-out orders, delivered orders to customers at the curbside and bakery locations
• Answered phones, took orders, and answered questions or transfered guests to the appropriate person
• Completed cash and credit transactions, cleaned and organized the take-out station
• Plated and prepared desserts and specialty drinks, helped guests with questions regarding our cakes
• Completed opening and closing duties in the bakery, including prep, inventory, and cleaning
• Assisted colleagues in other areas such as food running, and front desk as needed

Peabody, MA

• Completed a 480 hour internship program similar to new manager training
• Rotated through 11 positions in both FOH and BOH, including prep kitchen, line, bakery, bar, and front desk
• Gained a comprehensive overview of the restaurant, learned about various management roles and duties
• Successfully worked with staff and trainers who spoke only Spanish, or for whom English was a second language

Laconia, NH

• Oversaw FOH operations in two distinct restaurants; provided assistance and support as needed
• Greeted and seated guests, managed rotation, expedited orders, ensured opening/closing tasks are completed
• Interact with guests throughout their visit to monitor satisfaction, communicate complaints to management
• Some front desk training: clerical duties for reservations, room descriptions, answering phones

Manly, New South Wales, Australia

• Observed/assisted with setup of functions, directed guests and suppliers to correct locations and answered questions
• Assisted in developing a new wedding package and marketing materials through market research
• Shadowed site inspections, lead one site inspection on own, resulting in a successful booking
• Created Excel documents to organize information and contacts, setup Function Tracker program
• Completed certificates and reference letters for the Dean’s List award ceremony
• Examined the relaunch of the on campus café and suggested improvements, developed a survey to gather feedback from students, analyzed sales reports to offer advice on pricing strategies

Beverly, MA

• Evaluated student cases about policy violations, listened to testimony, questioned students about cases
• Evaluated and discussed all aspect of case with other board members
• Determined appropriate decisions and sanctions on final case outcomes

Beverly, MA

• Provided note taking services for students upon request

Beverly, MA

• Worked with peers to plan the first annual Endicott Clubs and Organizations Awards Ceremony
• Collaborated on decisions about all aspects of the ceremony and reception, helped with set up of reception
• Gathered photographs from club leaders, acted as a liaison to the Pep Band and A Cappella Club performers

Gilford, NH

• Participated in marketing campaigns, including a vendor booth at a festival and street team driving routes
• Solicited donations or sponsorships for charity and marketing related needs, worked charity golf tournament
• Supervised the Pixel Magic photo booth during concerts, interacted with guests directly
• Assembled lanyards and packages for special guests, assisted visiting tour companies with VIP package activities
• Created hand painted signs around the venue, including a comprehensive drink menu board

• Greeted guests, managed wait staff rotation
• Handled cash and credit transactions
• Bussed and cleaned tables, prepared tables for service

Tilton, NH

• Greeted guests, took orders, served food
• Handled cash and credit transactions, answered phone calls, took take-out and delivery orders
• Bussed tables, washed dishes, polished silverware, prepared tables for service
• Opened and closed dining room, prepared and portioned salad ingredients, baked cookies

Tilton, NH

• Ran cash register; handled cash, credit, and check transactions; assisted customers
• Completed mark downs, organized merchandise displays

Concord, NH

• Spent 120 hours as an intern with the sales department
• Performed clerical tasks, filed documents, answered phones
• Became familiar with the Delphi property management system

Tilton, NH

• Ran parlor independently, greeted and served guests, handled transactions, counted register
• Opened and closed parlor, counted inventory

Belmont, NH

• Cleaned privately owned vacation homes, interacted with clients, filed work orders

Concord, NH

• Ran cash register; handled cash, credit, and check transactions; assisted customers
• Managed fitting rooms, organized shoe department, prepared merchandise for display

Tilton, NH

• Greeted and seated guests, managed wait staff rotation, assisted in food delivery, prepared desserts and drinks
• Handled cash transactions, answered phone calls, took take-out orders
• Bussed tables, polished silverware, prepared tables for service

Tilton, NH

• Managed fitting rooms, assisted customers in finding merchandise
• Organized merchandise displays, prepared new merchandise for

Master Of Business Administration - Mba, Sales, Distribution, And Marketing Operations, General

Bachelor'S Degree, Hospitality Administration/Management, Gpa: 3.87

Activities and Societies: Mortar Board, Eta Sigma Delta, Dean's List (4 years), LIGHThouse Leadership Society, Shipmates, Choir, Select.

Study Abroad, Hospitality Administration/Management

Education record

Activities and Societies: National Honor Society, National English Honor Society, Student Council (Event Committee Head), Choir (Section.