1. Monitor system performance, troubleshoot issues, and ensure high availability and reliability of email services.2. Provide technical support to end-users and other IT teams for Exchange Online-related issues.3. Understand and apply compliance settings and policies to meet organizational and regulatory requirements4. Identify opportunities for automation and process improvements to enhance productivity.5. Share expertise and updates on new features or improvements with our customers.6. Document solutions and contribute to the internal knowledge base for future reference

1. Monitoring incoming volumes and triage service requests to appropriate owners, based on their skills and on the business priorities, taking customers’ needs and other urgencies into consideration2. Managing stakeholders’ escalations and setting expectations3. Supporting engineers with case related operational activities such as engaging other teams4. Point of Contact regarding supportability and team availability for collaborations5. Scheduling engineers based on availability and incoming volumes6. Participating in trainings and ensuring focus on continuous development.7. Ensuring all team related processes are maintained up to date and sharing feedback on tool improvement opportunities.

1. Support organizational change by promoting a digital-first mindset, providing training, and addressing resistance to new technologies or processes.2. Identify potential risks or challenges in digital transformation projects and develop mitigation strategies to minimize disruptions.3. Collaborate with stakeholders to formulate and refine digital transformation strategies

Covered topics :- Good understanding of Programming fundamentals;- Working with Algorithms and data structures;- Java API: understand the advantages and benefits of API ;- Object Oriented Programming (OOP) (Inheritance, Encapsulation, Abstraction);- Exception handling;- Understanding of Design Patterns;Knowledge gained & acquired skills:- Ability to take a step by step approach in problem solving;- Debugging techniques, make use of online resources to identify common patterns;- Perform tests and corner cases for implemented algorithms;- Practical appliance of various data structures in algorithms: choosing the optimal data; structure according to their advantages and disadvantages and the impact on complexity, efficiency and memory;- Class design, ensuring the reusability of the code, good communication between entities, security through encapsulation and functionality exposure using interfaces;Practical assessments :- Quizzes and homework;- Theoretical and practical exams;- Individual projects;- Complex applications applying all studied OOP concepts; - Coding and time limit challenges and algorithm training;

After gaining experience in the online marketing agency, I started creating and developing pay-per-click campaigns on my own for some small clients.- Manage and coordinate all digital marketing activities;- Translate the company’s objectives into marketing strategies;- Manage Google AdWords campaigns;- Manage Facebook Ads campaigns;

Key responsibilities:- Manage and coordinate all digital marketing activities;- Translate the company’s objectives into marketing strategies;- Manage Google AdWords campaigns;- Monitor Facebook Ads campaigns;- Improve search-engine rankings;- Participate in brainstorming sessions for banners and logo creation;- Work close with the sales team;- Developing, managing and designing layouts of communications such as presentations, newsletters, event materials and brochures;