Assisted customers with curriculum questions, scheduling, and finding the right tutor for their child. Also worked to ensure back-end processes functioned smoothly and wrote and implemented new process documentation.

Wrote lesson plans and taught English classes for 6 Kindergartens and 4 Elementary Schools in a rural Japanese town. Also assisted with English classes at an additional 3 Elementary schools and taught night classes for adults.

Highest tier of customer support for Voice over IP ApplicationsDuties involved: Working with customers over phone and email to troubleshoot issues, creating in a laboratory settingrecreates of customer configurations, filing defects and writing documentationSpecialties include: Cisco Jabber, Unified Presence Server, Unity Connection, Communications Manager

Organized activities and science experiments for children ages 4-9

Taught three different computer science classes under four different professors; work included weekly review sessions, grading of assignments, and holding open office hours in computer labs