Délia Perra Email & Phone Number

Cabriès, FR

Marseille, Provence-Alpes-Côte d’Azur, France

MadeForMed propose une interface de communication médicale qui permet aux médecins de famille de perdurer dans une version moderne, sans sacrifier leur équilibre vie pro/perso.

Time For The Planet is a company with a mission that wishes to raise 1 billion euros to create 100 companies fighting against global warming.It is possible to become a shareholder from one euro invested.We are the last generation who can prevent a climate collapse. Together let's act!If you want to know how to get involved, click here.

Nantes, France

Kadran: SaaS software to organise real estate online auctions (BtoBtoC)Customers: property developers, notaries and real estate agents> CSM: training, follow-up, advise, support> PO: conception, prioritization, poker planning, legal and communication aspects coordination

Nantes, France

> CSM Kadran> CSM Home Management Platform (BtoBtoC - MGEN, Thélem assurances, ENI, etc.): project management, reporting, animation> BtoC Customer Service Manager (Feb-18 - Sept-18): animation, process and tools optimisation

Nantes, France

• Sparklane is a provider of B2B SaaS business and marketing intelligence solutions.MISSION: Optimize solution adoption, renewal and upsell
• Management (team of 3 people) and meetings animation with product & technical teams
• Follow-up of adoption indicators, sharing with management and definition of action plans for key accounts (Babilou, Mama Shelter, etc.)
• Supervision of the support activity, processes optimization and management of complaints
• Preparation and launch of a project to migrate 100 customers in 3 months on the new offer of solutions
• Customers training on the new version (Lenôtre, Fiducial, Google, Cegid, FFT, etc.)

Paris Area, France

• AT Internet is an editor of Digital Analytics solutions: visitor tracking and cross-channel analysis of user experience, marketing campaigns performance, TV tracking, analysis of multivariate tests, etc.MISSION: To.
• Management (12 consultants): recruitment; follow-up of projects; support for consultants; qualification and organisation of projects
• Customer relationship management on key accounts (various industries: Bouygues Telecom, Vente Privée, FDJ, Accor, Carrefour, La Poste, BPCE, Axa, Schibsted Group, Le Monde, France Télévisions, Solocal Group, RATP, etc.)
• Development and representation: participation to tenders and trade fairs
• Management of the service offer: management of evolutions according to product developments and customer feedback
• Creation of the Customer Success department: definition of objectives and missions; creation of the team

Paris Area, France

• AT Internet / XiTi is an editor of Digital Analytics solutions: customer tracking and cross-channel analysis of user experience, marketing campaigns performance, TV tracking, analysis of multivariate tests.
• Project management: gathering and analyzing needs, implementation support (conception of tagging plans, support, tests), reporting / dashboards, specific projects (web-services, etc.)
• User trainings: introductory and advanced trainings
• Pre-sales: support of the sales team in meetings with prospects and customers

Paris Area, France

• MISSION: Design and implementation of communication actions
• Internet, e-marketing and CRM: agency relations and briefs, websites updates and redesign, traffic analysis, e-mailings and newsletters
• Management of the Outsourced Consumer Service (7 people): activity analysis, process optimization, crisis management, feedback for corrective actions, training
• Press relations: press agency follow-up, drafting of press releases, events organisation, press review

London, United Kingdom

Events organisationWebsite overhaulCompetition watchLocal media survey

London, United Kingdom

Mission: develop marketing activity in the company and prepare new activity launch- New launch: market analysis, competition watch, results presentation and recommandations- E-marketing: E-mailing, website overhaul

Master 2

Master 1

L3