Delila Causevic Email & Phone Number

Washington, District Of Columbia

• Participate in strategic global partnership initiatives with new and emerging forms of payments
• Lead and manage all Alternative Form of Payment (AFP) and Airline Merchant integrations as Project Manager
• Participate in the ISO (International Organization of Standards) TC 307 Blockchain and Distributed Ledger Technologies Working Group, aiming to define standards for Blockchain technology, focusing on Smart Contracts
• Develop database of Airline Merchant and Alternative Form of… Show more
• Develop database of Airline Merchant and Alternative Form of Payment (AFP) stakeholders
• Promote Alternative Forms of Payment (AFP) partnerships and organize global AFP & Airline workshops

Washington D.C. Metro Area

• Organized first Dynamic Pricing Working group and gathered over 100 senior level Revenue Management scientists from airlines, Global Distribution Systems, and industry organizations to participate in a two-year effort.
• Lead and managed two Dynamic Pricing Working Group Pilots – Dynamic Fare Generation and the 2-Character RBD (Reservation Booking Designator). Wrote the 2-Charater RBD White Paper
• Participated in MIT’s PODS (Passenger Origin… Show more
• Participated in MIT’s PODS (Passenger Origin Destination Simulator) research consortium, aiming to determine revenue impacts of passenger willingness to pay in various hypothetical airline network models.
• Increased ATPCO’s annual revenue by $3.2M through self-initiated audits of data usage.
• Lead and coordinated two annual ATPCO Advisory Committees (senior airline industry advisory meetings), including writing meeting agendas, and creating, distributing, collecting and interpreting industry-wide.

2400 Research Blvd, Suite 210, Rockville MD 20850

• Directed daily operations including finances, sales, advertising, public relations, customer support, and human resources
• Directed sales and marketing strategy development, managed vendor relations, and oversaw annual tax processes
• Negotiated termination contracts with partner telecom operators, resulting in significantly lower termination rates
• Ensured company compliance with federal (Federal Communications Commission), state (Public Utility Commissions), and local… Show more
• Ensured company compliance with federal (Federal Communications Commission), state (Public Utility Commissions), and local regulatory agencies
• Developed training manuals and procedures for various departments, streamlining the company’s training process

2400 Research Blvd, Suite 210, Rockville, MD 20850

• Directed daily agency operations including airline ticketing and exchanges, manual ticket pricing, and ticket refunds
• Tracked sales performance and set sales targets for all agents
• Ensured ARC (Airline Reporting Corporation) compliance and managed vendor relations
• Trained agents in Amadeus, Worldspan and Sabre system usage and wrote training manuals, decreasing the incidence of debit memos and pricing penalties by 75%
• Negotiated airline and partner agency consolidator… Show more
• Negotiated airline and partner agency consolidator contracts, resulting in higher commissions and lower net fares