Experienced aviation professional with a robust background in business development and wellness. Accomplished cabin crew member with extensive experience in major international airline’s and private operations. Demonstrating expertise in safety, culinary arts, and top-tier service delivery, I possess strong intuition, a passion for cultural diversity, and adaptability in challenging environments. My career has honed my resilience, and ability to anticipate needs effectively across diverse teams. Through connecting with individuals on a deeper level, I have gained insights into psychology, human connection, and effective communication. Known for handling situations with quick wit, finesse, and a touch of humor, I bring a unique blend of skills essential in the aviation industry. Equipped with emotional intelligence, genuine empathy, and a calm demeanor, I excel in navigating high-pressure scenarios with grace and problem-solving finesse. My commitment to resolving issues with empathy and grace positions me as a respected leader who values teamwork and collective success.With a profound understanding of human nature honed through diverse experiences, I engage effectively with individuals from various backgrounds, sectors, and cultures. This comprehensive understanding guides me in making rational decisions and providing attentive leadership to ensure exceptional client care. My guiding motto is to keep the team united, fostering a collaborative work environment that enhances productivity and morale. I believe in the power of unity in overcoming challenges and achieving shared goals. By valuing the contributions of each team member and promoting a supportive atmosphere, I strive to lead with confidence, empathy, and unwavering dedication to excellence in all aspects of my professional and personal journey.My commitment to fostering strong team cohesion and a supportive work culture underscores my dedication to driving success through collective effort. By prioritizing effective communication, empathy, and a harmonious atmosphere, I aim to inspire individuals to reach their full potential and attain shared objectives. I lead with a focus on collaboration, understanding, and unwavering professionalism to continuously elevate performance and deliver exceptional results.
Prana
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FounderPrana Jun 2023 - PresentAustraliaAs the Founder of PRANA. I have been instrumental in the conception, development, and success of our brand. Empowering growth and expanding presence within the wellness industry. I have taken on a multifaceted role to ensure the seamless operation and growth of our business. Crafted and executed strategies to establish an online presence and deliver metaphysical products that inspire profound personal growth. Responsibilities:- Strategically curating a diverse and captivating collection of metaphysical products, aligning with our values of authenticity, spirituality, and ethical sourcing.- Managing the online store, overseeing all aspects of operations, including website management, inventory coordination, and product fulfillment.- Driving the overall vision and direction of the business, and leveraging industry trends to expand our reach and impact.- Establishing and maintaining relationships with suppliers and artisans, ensuring the highest quality products and ethical sourcing practices.- Crafting compelling marketing strategies to enhance brand awareness, engage our target audience, and drive customer acquisition and retention.- Providing exceptional customer service, prioritizing customer satisfaction, feedback, and concerns in a timely and professional manner.- Leading a highly motivated and dedicated team, fostering a positive and collaborative work environment, and inspiring them to share in our mission and values.- Staying abreast of industry trends, new product releases and, continuously expanding our knowledge base.- Cultivating strategic partnerships and collaborations with like-minded individuals and organizations in the metaphysical community, amplifying our brand presence and expanding our network.- Managing financial aspects of the business, including budgeting, forecasting, and tracking key performance indicators to ensure sustainable growth and profitability.
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Cabin Manager/Onboard Line Trainer CheckerPrivate Charter Jun 2021 - PresentAustraliaResponsibilities:- Oversee the day-to-day operations and management of the cabin on a private charter aircraft.- Provide exceptional customer service to clients, ensuring their comfort and satisfaction throughout the duration of the flight.- Coordinate with the flight crew and ground staff to ensure smooth operations, including managing meal service, cabin cleanliness, and safety procedures.- Anticipate and fulfill the unique needs and preferences of each client, ensuring a personalized and luxurious experience on board.- Handle any client complaints or issues with professionalism and discretion, finding appropriate resolutions to uphold customer satisfaction.- Maintain thorough knowledge of safety protocols and emergency procedures, ensuring the cabin and its occupants are in compliance with aviation regulations at all times.- Manage inventory and supplies on board, including food and beverage selection, amenities, and other necessities, ensuring they are well-stocked and of the highest quality.- Collaborate with the flight crew and ground staff to coordinate pre-flight and post-flight preparations, including cabin cleaning, restocking, and any necessary maintenance or repairs.- Stay updated on industry best practices, customer service standards, and aviation regulations, to continually enhance the guest experience and ensure compliance.- Develop and maintain relationships with suppliers and vendors to ensure the availability of high-quality and exclusive products for the cabin.- Manage a team of cabin crew members, providing leadership, training, and ongoing performance evaluations to ensure a harmonious and efficient work environment.- Act as the primary point of contact for clients, addressing any inquiries or special requests promptly and professionally.- Uphold the privacy and confidentiality of clients, respecting their personal information and maintaining discretion in all interactions.
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Business Class Cabin CrewEmirates Jun 2018 - Nov 2020Dubai, United Arab EmiratesEmirates Airline is the fourth largest Airline in the world, based in Dubai U.A.E. It is the largest airline in the Middle East, operating to more than 150 cities in 80 countries across six continents. It’s fleet of almost 300 aircraft, is the world’s largest operator for B777 and A380 wide body aircrafts. Multiple award winner for service excellence and internationally-recognized, providing the world’s best in flight experience focused on luxury, innovation and safety.Role & Responsibilities: • Working exclusively with the Premium Cabin department, assisting VIP and Platinum Emirates members.• Providing and maintaining excellent service standards and attend to high-profile guests with great attention to detail and providing the world’s best in-flight customer service experience.• Knowledge in premium products and services. -
Business Promotional Events/Sponsorship (Corporate Communications)Emirates Oct 2015 - Aug 2020DubaiRepresenting Emirates Airline/Brand in Sponsorship Events across the globe. Brand ambassador for commercial, advertising and elite invitation only events.Role & Responsibilities:• Working alongside corporate communications and event organisers. • Commercial photo shoots, international TV exposure.• Some of the events participated in, include Dubai World Cup 2018, Emirates Airline Literature launch 2018, Cricket World Cup 2019- Leeds UK. Emirates Australian Open 2019, Emirates Stadium London, Arsenal v Liverpool football match 2016-2019. LA Dodgers Sponsorship 2017, HH Sheikha Fatima Bint Mubarak Ladies World Championship IFAHR- Muscat Oman. Inaugural opening flight & press conference Cebu, Philippines. Presidents Lunch Collingwood football club – Melbourne. Sydney Symphony Orchestra- Sydney Opera House 2017. Emirates Singapore Derby Day 2017.
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Economy Cabin CrewEmirates Feb 2015 - Jun 2018Dubai, United Arab Emirates
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Customer Service RepresentativeJetstar Airways Nov 2014 - Dec 2014Melbourne, Victoria, AustraliaJetstar Airways Pty Ltd, operating as Jetstar, is an Australian low-cost airline headquartered in Melbourne. It is a wholly owned subsidiary of Qantas.Role & Responsibilities:Short temp Role for Jetstar during the holiday season.Asisting customers for the Christmas and holiday rush to check in for flights.Assisting on Electronic Check-In kiosks.Assisting customers with special needs to arrive at the boarding gates.Offering assistance with care, integrity and support when ever needed to the highest standard. -
Flight AttendantTigerair Australia Dec 2011 - Nov 2014Melbourne, Victoria, AustraliaAn Australian based low-cost Airline, first established in Singapore and then expanded to the Domestic sector in Australia. Owned and managed by Virgin Australia Holdings. Role & Responsibilities:• Maintaining familiarity with relevant Civil Aviation Legislation and comply with CAO20.11 and Airline Core Values.• Ensuring compliance, proficiency, conduct, discipline and grooming in accordance with regulatory and company policy, procedure and standard.• Comply with all reasonable direction, provide guidance and coaching to team members in relation to safety and to make sure the cabin crew standards are met. • Deliver a high standard of customer service in a friendly, polite and respectable manner.• Undertake all duties in a safe and professional manner without injury to self or others.• Identify and report workplace safety and environment hazards• Assisting with first aid• Coordinate inflight service• Adhere to cabin crew roistering and other duties directed by head of inflight services. -
Passenger Services AgentDnata Nov 2008 - Nov 2011Melbourne, Victoria, AustraliaDubai National Air Transport (DNATA) is an airport services provider which provides aircraft ground handling, cargo, travel, and flight catering services across five continents. Role & Responsibilities:• Assisting passengers in all processes regarding the boarding of the airplane, as well as in complying with immigration and customs formalities.• Managing various counter duties such as making reservations, checking in passengers for international flights and calculating and collecting excess baggage charges and documentation.• Ensuring visas and necessary documentation is valid.• Assisting and advising passenger concerns. • Verifying the passenger list to see whether all passengers have gone through the boarding process.
Delini Silva Education Details
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Australasian Academy Of Dermal ScienceCosmetic Dermal Science -
Suzan Johnston InstituteBusiness Administration And Management
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Aviation -
Natural Healer TmEnergy Healing Modality
Frequently Asked Questions about Delini Silva
What company does Delini Silva work for?
Delini Silva works for Prana
What is Delini Silva's role at the current company?
Delini Silva's current role is Private Charter Cabin Manager | Founder @PRANA.
What schools did Delini Silva attend?
Delini Silva attended Australasian Academy Of Dermal Science, Suzan Johnston Institute, Aviation Australia, Natural Healer Tm.
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