Delisa T. Email & Phone Number

Alpharetta, Georgia, United States

• Collaborated with cross-functional teams to analyze data and provide actionable insights for improving business processes.
• Resolved complex customer issues, including lockbox investigations, payment discrepancies, and end-of-lease processing.
• Conducted group training sessions on effective communication, conflict resolution, and customer service best practices.
• Led a team of five customer service representatives, providing training, coaching, and support to ensure high- quality service delivery.
• Passionate and highly motivated Customer Service Team Member, delivering on the vision of a reputable global car brand, while simultaneously creating a best-in-class customer experience and inclusive culture.
• Support the department's critical objectives by utilizing a professional and service-oriented approach when promptly responding to inbound interdepartmental communications from customers, dealers, and financial.

Atlanta, Georgia, United States

• Managed travel logistics for business trips, ensuring seamless itineraries for executives.
• Provided excellent customer service through various communications mediums, including calls, chats, and emails.
• Achieved a 23% reduction in response times and a 56% increase in overall efficiency by optimizing customer service processes.
• Supported site operations by managing expenses and space, improving a positive workplace culture.

Marietta, Georgia, United States

• Maximized operational performance by quickly diagnosing and resolving customer support issues.
• Support dispatch operations reviewed manifests, and adjusted invoices to enhance profitability.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing invoicing questions.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing.

Atlanta Metropolitan Area

• Lead department operations, including career development of five hourly team members. Managed employee performance and provided feedback, assisted in resolving customer complaints, and delivered on operational goals..
• Facilitated re-organization of products, enhancing the accessibility of popular items resulting in a sales increase within the department month over month.
• Optimized inventory levels by conducting routine cycle counts, sales forecasting customer demand, and training new employees on warehouse management systems.

Atlanta, Georgia, United States

• Assist guest with arrival and departure from hotel, while ensuring guests have a luxury experience.
• Experienced in accurately inputting information using OnQ
• Monitor and ensure the cleanliness, sanitation, and organization of assigned work areas
• Assist in administrative task, such as answering phone calls and handling reservations
• Accurately processed guest payments, including cash, credit cards, and other forms of payment.
• Generated and reviewed guest invoices, handled discrepancies, and ensured timely settlement of accounts.

Aviation Science & Management, Aeronautics/Aviation/Aerospace Science And Technology, General

Airline Management Certificate, Aviation/Airway Management And Operations