Zoran Kovacevic Email & Phone Number

Serbia

Novi Sad, Vojvodina, Serbia

· Portfolio management · - Define, develop, and implement portfolio strategies in line with company objectives, including business planning and forecasting.- Continuous optimization of the portfolio based on performance data and market trends.- Drive account growth, client satisfaction, and value-based delivery for the portfolio.- Oversee account portfolio management, ensuring robust governance and exceeding client happiness across all workstreams.· Project/program management · - Identify and pursue new business development/revenue opportunities through lateral selling for each client in the portfolio.Coordinate business development, which includes creating and reviewing proposals and statements of work in collaboration with the account team.- Lead multi-disciplined project teams of product owners, designers, architects, and engineers in defining account plans, delivery plans, risk management strategies, and resource allocations.- Establish and enhance strong working relationships with clients, ensuring client satisfaction across intricate engagements.- Regularly report on program progress, risks & issues to Executive leadership.- Investigate and address complex delivery issues, determine the root cause,establish solutions, and oversee their implementation.- Oversee project delivery ensuring it aligns with the client's expectations andcompany standards.· People development and thought leadership · - Mentor and guide Delivery Directors under their jurisdiction.- Offer thought leadership, leveraging technology to address businesschallenges, differentiate in the market, realize efficiencies, and enhance userexperiences.- Mentor teams, ensuring both remote and on-site project teams effectivelyfulfill their roles.

Expanding business and changing Symphony's business directives required a bit more restructuring. Therefore, our efforts were redefined and re-focused on prioritizing the optimization of each of our local hubs.

The position of head of SD was a natural segue to the previous setup. After our first internal reorganization, I was chosen to lead the SDM team out of all Symphony locations.

Serbia

Being the first Service Delivery Manager in the company came with a lot of responsibility and a lot of assembling things from ground zero. This included conceptualizing and introducing the workflow itself to engineers, building our SDM team and leading hiring processes, and shifting the team's perspective to see that they can operate on a much larger scale—both technically and from a business perspective.This was the period when Symphony converged business focus onto welcoming enterprise opportunities while maximizing the valuable knowledge previously gained through working with high-tech industry startups.

Serbia

- Managing project scope, budget, timeline, quality and risks, while multitasking betweenmultiple projects- Prioritizing product backlog and ensuring realistic release planning based on all inputs- Working together with Scrum Master on implementation, facilitation and improvement of Scrum processes- In charge of research and development of new projects and opportunities through EU Funds and tenders- Requirement gathering, findings presentation, pre-sales activities with the company executives, configuring projects and teams/resources- Iteration planning, regular retrospective and review meetings, communication with all parties involved, obtaining and clarification of any details of importance to the project. Configuring tasks, removing roadblocks, tracking and reporting

Oakland, California

Providing sales and marketing services for multiple companies, mostly in the moving industry

Serbia

San Leandro, California

- Responsible for research, development, supervision and analytics of the sales activities- Closing the entire sale cycle from creating new leads, scheduling and executing scheduled appointments, preparing and negotiating contractual terms based on the market conditions and finally closing the sale- Serviced/maintained active accounts with any and all matters, while working with other departments and companies involved, to ensure all client’s needs are met- Developing a client base and growing the business through both old and newly established connections- Prepared sales forecasts, pricing strategies, and sales tools Involved in all major decision making and asset planning

San Francisco Bay Area

- Prospected, prepared contractual terms and conditions and arranged competitive bid proposals- Analyzed and evaluated proposals and estimates and negotiated terms and prices- Increased local sales revenues from 200K/Annual in 2010 to 580K/Annual in 2014- Increased long distance sales revenues from 350K/Annual in 2010 to 830K/Annual in 2014- Set new sales records in both local and long distance revenues in 2011, 2012, 2013, and 2014 on a monthly and yearly level; regarded as a top sales "hunter" and exceptional negotiator- Generated and maintained references, repeat clients in residential and commercial verticals- Maintained an aggressive sales pipeline and closed up to 20-25 new deals weekly

San Francisco Bay Area

- Managed staff of 25 employees, 7 days a week. Handled delegation of work, hiring process, disciplinary actions, and employee evaluations and recognitions- Planned and supervised logistics and coordination between the branches for all mid andlong-distance shipments- Processed payroll, budgets and profit and loss reports- Researched and ordered tools, equipment, parts and material as needed- Prepared daily and weekly status reports on activities to management- Provided leadership, discipline and training for employees in different departments