COMMUNITY HEALTH SYSTEM – Franklin, TN – Application Analyst, Physician Access Support 2009 - • Perform routine support of assigned system with occasional supervision. • Solve system problems and issues in a timely and accurate manner.• Responsive to customer issues. Communicate with customer, project team and vendors in a timely manner.• Updates appropriate ticket systems by either using the Problem Severity Matrix Standards.• Is familiar with… Show more COMMUNITY HEALTH SYSTEM – Franklin, TN – Application Analyst, Physician Access Support 2009 - • Perform routine support of assigned system with occasional supervision. • Solve system problems and issues in a timely and accurate manner.• Responsive to customer issues. Communicate with customer, project team and vendors in a timely manner.• Updates appropriate ticket systems by either using the Problem Severity Matrix Standards.• Is familiar with and follows the Change Management process.• Coordinates program and/or data moves from development to test/education and production regions.• Utilizes project management practices and is able to clearly articulate roles, project goals, and timelines Show less

HEALTHCARE MANAGEMENT SYSTEMS – Nashville TN – Technical Systems Engineer 2006 – 2008• Ensure performance and capacity metrics are collected, distributed and reviewed• Provide version control and patch management for the iSeries Standard Operating Environment.• Design and engineer solutions for our business partners relative to the iSeries IBM hardware platform.• Perform system backups and HW/SW upgrades; install PTFs; create and manage user… Show more HEALTHCARE MANAGEMENT SYSTEMS – Nashville TN – Technical Systems Engineer 2006 – 2008• Ensure performance and capacity metrics are collected, distributed and reviewed• Provide version control and patch management for the iSeries Standard Operating Environment.• Design and engineer solutions for our business partners relative to the iSeries IBM hardware platform.• Perform system backups and HW/SW upgrades; install PTFs; create and manage user profiles.• Troubleshoot issues and provide timely and effective resolutions to ensure end-user productivity• Perform problem determination, identification and work with vendors to resolve issues.• Perform version upgrades to OS/400 operating system and program product Show less