Della Shea Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Ca

As a leader in operational risk management for data, AI, project risk, and emerging technologies, my mission is to transform how organizations perceive and manage risk. By collaborating with global stakeholders, I enhance risk identification, measurement, and mitigation to drive tangible results.I challenge the status quo and apply operational excellence principles to foster a culture of risk awareness and accountability. By building strong relationships across teams, I empower individuals to unlock their full potential, resulting in enhanced performance and innovation.I advocate for operational resilience, integrating best practices into risk management strategies while ensuring compliance. Passionate about mentoring diverse talent, I promote ethical practices and continuous improvement, positioning CIBC as a trailblazer in the evolving landscape of data and technology.

Boston, Ma, Us

Mississauga, Ontario, Ca

In my role as Chief Data Governance, Privacy & Enterprise Risk Officer, I spearheaded transformative initiatives that significantly advanced data management and risk governance frameworks. I provided strategic oversight of risk management, chairing critical committees and facilitating high-level board reporting to ensure alignment with organizational objectives. By integrating ISO 31000 standards into the Enterprise Risk Management program, I established proactive strategies that guided essential board decisions.Fostering a culture of innovation, I led collaborative efforts on AI and machine learning projects, including cross-bank fraud detection services and pioneering open banking initiatives. These efforts effectively incorporated Privacy by Design principles, enhancing client trust and operational resilience. I crafted comprehensive data governance frameworks that promoted responsible data practices and inspired continuous improvement within the organization. Additionally, I championed automation initiatives that streamlined operations, achieving substantial cost efficiencies.Recognized as a thought leader in the industry, I represented Symcor at various industry and government initiatives, influencing data leadership and contributing to the development of critical industry frameworks and standards. My strategic focus on growth opportunities within the healthcare sector led to impactful partnerships in the FinTech community, diversifying revenue streams and positioning Symcor for sustained success.

Mississauga, Ontario, Ca

As a leader in new business development, I spearheaded strategic initiatives to expand service offerings into new sectors, with a particular focus on healthcare. By leveraging core capabilities in securely processing and protecting large volumes of data, I assembled a team of internal and external experts to conduct comprehensive market research and due diligence. Together, we identified viable business expansion opportunities that aligned with the organization’s core competencies.I initiated and led the development of an inaugural business development framework, enabling teams to effectively assess and prioritize opportunities. This framework not only streamlined our processes but also fostered a culture of innovation and agility within the organization.Through collaboration with the FinTech community, I forged strategic partnerships that diversified revenue streams. These efforts reinforced a commitment to operational excellence and sustainable growth, paving the way for long-term success in this critical industry.

Mississauga, Ontario, Ca

Additionally, I spearheaded the enterprise-wide transformation of records management and data retention systems, collaborating closely with functional leaders to streamline operations. This initiative achieved a significant 35% cost reduction in the first year, demonstrating the effectiveness of optimized storage practices and reinforcing the organization’s commitment to responsible data stewardship.Through strategic vision and innovative solutions, I positioned Symcor at the forefront of privacy and information risk management, establishing best practices that have set industry benchmarks

Toronto, Ontario, Ca

As the Global Director of Privacy & Information Risk, I led transformative initiatives that set the standard for privacy governance across the organization. In my role as co-chair of the Global Privacy Committee, I provided strategic leadership that shaped policies and practices at the highest levels of governance, driving a culture of privacy excellence within the bank.Through meticulous market research, I enhanced customer trust and accelerated the adoption of online channels. My efforts culminated in RBC's inaugural personalized advertising program, achieving an exceptional 97% client retention rate and showcasing the effectiveness of data-driven strategies in fostering customer loyalty.I proactively engaged with Privacy and Data Protection regulators during the formative stages of privacy legislation in Canada, ensuring the organization not only met compliance requirements but also championed customer trust through robust Privacy by Design principles. My comprehensive risk assessments across products, systems, and innovation processes established a resilient framework for managing information risk, solidifying RBC's position as a leader in privacy management.By navigating the complexities of the emerging privacy landscape, I helped position RBC as a trusted financial institution prioritizing customer privacy and security, influencing industry standards and shaping best practices across the sector.

Toronto, Ontario, Ca

As the inaugural Privacy Officer at RBC, I was at the forefront of pioneering efforts that shaped the privacy landscape within the banking industry. Collaborating with senior executives across five global business units, I led the creation of the organization's first internal and external privacy policies, establishing comprehensive program controls that became benchmarks for industry standards.In this critical role, I championed the adoption of online channels by thoroughly understanding client concerns from privacy and security perspectives, influencing the bank's strategic direction. My proactive partnership with the Ontario Privacy Commissioner was instrumental in integrating essential practices like privacy impact assessments, significantly elevating RBC's approach to privacy management in an ever-evolving regulatory environment.Recognized as a key thought leader in the emerging privacy community, I engaged with industry leaders across North America, contributing to foundational discussions that shaped the trajectory of the International Association of Privacy Professionals (IAPP). My strategic insights and high-level collaborations positioned RBC as a leader in privacy management, reinforcing an unwavering commitment to protecting customer data and fostering stakeholder trust. Through these efforts, I navigated the complexities of privacy in a digital era and laid the groundwork for future innovations in privacy governance, cementing my role as a respected influencer in the field.

Master Of Business Administration (Mba)

Master Of Business Administration (Mba)

Bba, Business Administration

Education record

Management Of Enterprise Analytics, Enterprise Analytics