Della Wu Email and Phone Number
Customer: Tencent, BMW, AIA, Mindray, GE, Dupont, MRS, SAP, Textron, Toshiba, CSCi, Manulife, Goldman Sachs (Singapore)10Y+ ToB oversea project experience5+ years in service delivery management, 7+ years in IT support with a strong customer focus. Experience across finance, banking, insurance, healthcare, chemical, automotive, and semiconductor industries.My professional skills include:Effective written and verbal communication skillsStrong attention to detail and organizational abilitiesAbility to prioritize and resolve complex needs and escalate as necessaryCapability to identify issues and trends, anticipate changes, and provide comprehensive solutionsEvidence of strong leadership and talent development capabilitiesExceptional time management and conflict resolution skillsAbility to manage relationships, motivate, and lead teams at various levelsKnowledge of Firm’s Risk & Compliance policiesStrategic thinking abilityMy goal is to leverage exceptional service delivery and innovative solutions to help businesses succeed in a rapidly changing business environment.
联想
View- Website:
- lenovo.com
- Employees:
- 45134
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Erp Migration Project Manager Office联想Shenzhen, Guangdong Province, Cn
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It Ai Service Delivery Manager飨客信息科技有限公司 Apr 2023 - Present中国 广东省 惠州市AI related business, built private domain to serve customer or business user for AI GC(generated content) account and AI GC platform building service
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Information Technology Service Delivery Manager联想 Apr 2021 - Present中国 广东省 深圳
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宝马自动驾驶It英文服务台主管，服务经理联想云领(成都)科技有限公司 Apr 2021 - Mar 2023中国 广东省 深圳流程管理：梳理ITIL相关流程并负责文档输出。设计运维团队之间(一线二线，三线)。客户与运维团队间(涉及服务交付流程以及文档输出)。研发转运营期间流程梳理。服务台日常运营管理：帮助处理复杂case，客户升级case，客户投诉处理等Major incident: 处理及处理过程告知邮件发送Change:参与评估change风险及审阅相关文档，参加CAB.Problem: 提供MIR，审阅RCA -
Integrated Service Manager国际商业机器(中国)有限公司 Jul 2018 - Apr 2021深圳南山Incident Manager - 快速响应，组建团队，帮助客户迅速恢复服务Problem Manager - 追踪Problem，督促团队在规定时间内找出问题的根本原因，以防Incident再发。Change Manager - 审核change是否符合规范流程，严格控制change在指定时间内，保证不影响服务的前提下，有效安全地进行。时常监测团队Performance，督促团队向为客户呈现尽量完美performance的，并以客户满意度为核心实施全方面、高效的服务交付。 -
Senior SpecialistHcl Technologies May 2017 - Jun 2018中国 上海市区作为日英双语资源，对日本市场提供8小时on call 服。使用客户服务系统，以专业的诊断分析技能，针对用户在使用AEM解决方案期间产生的问题以及需求提供服务及解决方法。诊断及分析主要针对于PC、移动设备、软件、系统日志和网页源代码等。以报表的形式为项目经理提供另外必需的数据分析报告。
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Business Process LeadTata Consultancy Services (China) Co,Ltd Tianjin Branch May 2016 - Apr 2017天津
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Japanese Service Desk AmbassadorComputer Science Corporation Jul 2013 - May 2016天津负责处理对日本客户的计算机问题 帮助客户联系全球的技术工程师 协助沟通 直到帮助其解决问题 -
现场翻译天津丰田汽车发动机有限公司 Jan 2013 - Feb 2013
Della Wu Skills
Della Wu Education Details
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Japanese Language And Literature -
Tianjin Normal University已过日语国际一级，专业8级
Frequently Asked Questions about Della Wu
What company does Della Wu work for?
Della Wu works for 联想
What is Della Wu's role at the current company?
Della Wu's current role is ERP Migration Project Manager Office.
What schools did Della Wu attend?
Della Wu attended Tianjin Normal University, Tianjin Normal University.
What skills is Della Wu known for?
Della Wu has skills like Word, Customer Service, Microsoft Word, Windows, Security, Powerpoint, Trouble Shooting, Finance, Office办公软件, 团队合作, 数据分析, 领导力.
Who are Della Wu's colleagues?
Della Wu's colleagues are Nilesh Parikh, Lizzy French, Yuxian Tan, Cheney Chan, Borja Velón Lepine, Leo Shi, Szabolcs Zolyomi.
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