Della Caldwell, M.Ed Email & Phone Number

Lawrenceburg, Indiana

• Provides executive level leadership, learning development and performance management for both local and international call centers.
• Design, implement and oversee sales, customer service and leadership development programs, daily call center operations and software updates.
• Improved to-floor time by 50% through restructuring the agent sales and customer service training programs.
• Reduced attrition by 40% using a redesigned recruiting process and implementing assessment- based e-learning and training opportunities as well as pay-for-performance evaluation system.

Cincinnati, Ohio

• Responsible for the training and development programs for over 2,300 associates worldwide that are comprised of cross-functional groups.
• Introduced and incorporated webinars and new technologies, improved processes and reduced costs and increased efficiency and productivity.
• Lowered training cost by 40% with the implementation of e-learning programs including product knowledge, safety and regulatory compliance.
• Integrated organizational charting system decreasing update time from three days to 30 minutes and led roll-out of performance management system.
• Reduced training time by 50%, saved over $100K annually and improved productivity through a new on-boarding process, online orientation, 360-degree assessments and succession planning.
• Launched a new HRIS (Oracle) – the first ERP implementation company-wide.

Cincinnati, Ohio

• Provide instruction to students by facilitating interactive and active learning techniques and partnering with students during presentations/practicums.
• Developed and executing a comprehensive workshop on Facilitation skills for Human Resource Development professionals and the HRD Executive Program.

Bachelor'S Degree, Business/Corporate Communications, 3.0

Activities and Societies: Alpha Kappa Alpha Sorority, Campus Communications Center, Research Institute

Master Of Education - Med, Human Resources Development, 4.0