• Deliverable Management: Ensured timely delivery of project materials, including photos and videos, to agents, consistently meeting deadlines and maintaining project timelines.• Quality Assurance: Conducted thorough quality checks on all visual content to guarantee adherence to company standards and client expectations.• Client Support: Provided exceptional customer support, proactively addressing client concerns and ensuring overall satisfaction with services rendered.• Photographer Coordination: Collaborated with photographers to schedule shoots, manage logistics, and ensure alignment with project goals and timelines.• Flexibility & Dedication: Rendered overtime or clocked in as needed to meet project demands and ensure seamless operations.

• Client Engagement: Solicited client feedback to assess event success and identify areas for improvement, ensuring continuous enhancement of event offerings.• Event Planning: Interviewed clients to define event scopes, establish budgets, and determine timelines, covering all aspects from venue selection to final rehearsals.• Logistics Coordination: Managed flight bookings, onsite event travel, and hotel planning, coordinating with clients to ensure everything was set for a seamless event day.• Customer Service: Provided friendly and efficient service, adeptly handling challenging situations and ensuring client satisfaction.• Team Collaboration: Worked closely with team members to meet targets, using coordination and planning skills to deliver results on schedule.• Proposal Development: Created detailed event proposals, documenting timelines, suppliers, and budgets to ensure all aspects of the event were thoroughly planned.

• Introduced Google Workspace: Led the implementation of Google Workspace, enhancing online document storage, file management, and team collaboration. This resulted in streamlined workflows, improved efficiency, and the ability for team members to collaborate in real-time from any location.• Set Up Slack for Team Communication: Established Slack as the primary communication tool, fostering more efficient and organized team communications, reducing email clutter, and improving response times.• Process Documentation: Developed and maintained comprehensive process documents for onboarding and offboarding employees, client acquisition, hiring procedures, and insurance policy checks, ensuring consistency and compliance across the organization.• Facilitated Stand-Up Meetings: Organized and led daily stand-up meetings to keep the team aligned on project goals, deadlines, and any blockers, which improved team coordination and project progress tracking.• Conducted Interviews: Conducted initial interviews for onsite office managers, caregivers, and nurses, effectively screening candidates before the final interview with the CEO.• Created Project and Client Trackers: Designed and implemented tracking systems using Google Sheets and Asana for effective monitoring of project timelines, client progress, and deliverables, leading to improved project visibility and accountability.

• Team Leadership & Training: Hired, cross-trained, and assessed staff members for event-specific roles, ensuring a thorough understanding of processes and procedures.• Event Coordination: Managed all aspects of event logistics, including planning, booking, promotions, and client consultations to establish scopes of work and budgets.• Banner and Graphic Creation: Designed banners and graphics for events, enhancing the visual appeal and branding of company events, leading to improved engagement and attendance.• Client & Stakeholder Engagement: Gathered feedback from clients to evaluate event success, identify areas for improvement, and collaborated with sales and marketing teams to effectively publicize events.• Operational Efficiency: Streamlined workflows and developed policies, standards, and guidelines to enhance efficiency and support seamless event execution.• Issue Resolution: Quickly resolved staff conflicts and project issues, ensuring that deliverables were met without disruption.• Marketing Strategy: Developed and implemented marketing strategies to boost event visibility and engagement, aligning promotional efforts with company goals.

• Managed Multi-Channel Support/ E-commerce Management: Led multi-channel customer support (email, chat, phone) and managed Shopify and Amazon storefronts, including product listings, inventory, and updates, resulting in a 25% increase in customer satisfaction ratings.• Inventory Control: Oversaw inventory control, handled replacements and returns, and ensured accurate stock levels across platforms, reducing return rates by 15%.• Reporting: Generated and analyzed daily, weekly, and monthly performance reports, consistently meeting or exceeding KPIs, with an overall improvement in response times by 30%.• Customer Issue Resolution: Resolved escalated customer issues, trained and mentored junior staff, and implemented process improvements that enhanced efficiency, leading to a 20% increase in team productivity.• Collaboration: Collaborated with sales, marketing, and logistics teams to ensure seamless operations and a consistent customer experience, contributing to a 40% growth in repeat purchases.

• High-Level Executive Support: Provided comprehensive support to executives by managing schedules, coordinating meetings, and handling communications to enhance operational efficiency.• Project Management Initiatives: Led project management efforts, overseeing timelines, budgets, and deliverables to ensure successful project completion within established parameters.• Documentation & Reporting: Developed and maintained detailed project documentation, including status reports and presentations, effectively communicating progress and key metrics to stakeholders.• Process Streamlining: Collaborated with cross-functional teams to improve workflows and enhance overall team productivity, achieving a 30% reduction in project turnaround times.• Strategic Research & Analysis: Conducted research and analysis to support strategic decision-making, facilitating the implementation of best practices that improved overall business performance.

• Successfully rolled-in and rolled-off more than 50 resources for past six months.• Fostered relationships with vendors to promote positive working relationships.• Hosted one of project's news/feature channel and facilitated monthly virtual get together sessions.• Developed and initiated projects, managed costs, and monitored performance.• Identified, reviewed and applied policies and procedures.• Achieved project deadlines by coordinating with contractors to manage performance.• Hosted one of project's news/feature channel and facilitated monthly virtual get together sessions.

• Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.• Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.• Screened calls and emails and initiated actions to respond or direct messages for managers.• Processed travel expenses and reimbursements for executive team and senior management group.• Organized and coordinated conferences and monthly meetings.• Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.

• Managed over 80 calls per day.• Provided primary customer support to internal and external customers.• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.• Investigated and resolved accounting, service and delivery concerns.• Increased efficiency and team productivity by promoting operational best practices.