Dell Piech Email & Phone Number

Receiving inbound calls from both the providers and the members. Assisting with their health insurance claims and benefits.

1401 S 14Th St Tempe , Arizona 85281

Examine health records for members to make sure that everything is current and updated, transferring calls to the health and fitness coaches and medical clinicians when its needed.

1144 W Washington St Tempe, Az 85281

Receiving Inbound Calls from CanadaTrace and Track shipments Both International and Domestic Scheduling Esculated call New request Collecting Duties and Taxes

Received inbound and made outbound calls to customers for their participation in supporting the cause ofmaking strides against breast cancer by pledging to form a team to raise money. Delivered team leaderskits for with educational material that would be beneficial to the American Cancer Society. keeping themission of ongoing research for prevention of breast cancer and continuing with celebrating morebirthdays for survivors.

Managed a team of 6 employees with training and improvement of the basic knowledge of MicrosoftOffice 2003, Performed outreach to community base programs for assistance with the homeless forshelter and food for their families. Ensured the customer standards were met, resolved customercomplaints, and investigated service and policy concerns. Communicating the mission of the church tocustomers and donors, which help in improvements of community teaching peace, love, and acceptanceat the diocese.

Profile:Donations Center & Operations Manager Administrative professional with experience in management, human resources administration and retail customer service. Well versed in Microsoft Office, strong reporting capability and budget oversight. Dedicated to furthering the mission of the organization, providing individualized customer service and creating a efficient and productive working environment. Experience: Customer Service Manager, Big Brothers Big Sisters 1994-2009 Phoenix, AZ Donations Center * Recruited, interviewed, trained and managed team of 60 employees including customer service, transportation and donation center personnel * Personnel operations including new hire paperwork, I-9 verifications, performance evaluations, wage increases, promotions and employee mediation * Assisted in overseeing donations production for all the savers stores in Phoenix,Arizona including cash control, store presentation, stock rotation, collection and production of donated goods * Prepared cash/deposit reports, sales reports, donor logs, production reports and other reports on a timely basis. * Performed outreach to schools, community organization and corporate entities to increase clothing/monetary donation activities * Scheduled and assigned routes for 26 drivers (pick up and drop off donations), utilized GPS to monitor drivers * Performed routine instructions of vehicles, assigned vehicle prevention activities and tracked mileage rate and cost * Ensured customer and donor service standards were met, resolved customer complaints and investigated service and policy concerns and communicated the agency mission to customers and donors Education & Training: Stratford University - Business Management Diploma St. Alban, VT Certificates: Effective Communications, Microsoft Excel, Interpersonal Skill ,Powerful Communication Skills.

Managed and operated a team of Customer Service, Office, and Transportation departments. Recruited,Interviewed, trained, and managed a team of 60 employees. Personnel operations including new hirepaperwork, I-9 verification, performance evaluations, wage increase, promotions, and employeemediation. Overseeing of production for 10 savers thrift stores including the cash flow control, storepresentation, stock rotation, collection and production of donated goods. Prepared donor logs, productionreports and all other miscellaneous reports ensuring accuracy in a timely manner. Networked andconnected with school, Community organizations, and corporate entities which increased clothing/monetary donations activities by 100% in revenues. Scheduled and assigned the daily routes for 26drivers, utilized GPS to monitor drivers, created maps for direction on the beginning and the endestimated trips. Created and exported the driver's routs to spreadsheet in order of process. Performedroutine instructions to the drivers for truck, and tracked the mileage rate and cost which helped in lowercost and increasing revenues 100%.

Certificate, Microsoft Office Suites

Continue Studies in Microsoft Office Suites Excel, Words,Outlook, PowerPoint, QuickBooks. Continued Education through the Gmetrix Sytem

Business Management Diploma, Management