Dahlia Z. Email and Phone Number
Dahlia Z. work email
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Dahlia Z. personal email
Dahlia Z. phone numbers
Experienced in IT for more than 18 years, ranging from planning, design and implementation to operations and support the network, systems and applications for internal and external customers in various industries.My friendliness allows me in better communication with people.My determination drives me to contribute solutions on work efficiencies.My co-operative value defines me as a team player.My experiences entitles me to be a better leader.
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It Project ManagerEthereal Digital Dec 2023 - PresentFederal Territory Of Kuala Lumpur, Malaysia
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Head Of It & Special ProjectsBig Blue Capital (M) Sdn. Bhd. Oct 2019 - Nov 2019Federal Territory Of Kuala Lumpur, MalaysiaTransportation & eHailing Industries• Manage the Big Blue Taxi App inclusive technical support, system’s analysis, testing & commissioning of fixes and enhancements• Improvise the internal SOP which relates to the app processes, driver management, payment/charges processes for drivers/riders and account department• Assist the bosses, supervisors and co-workers on IT related matters• Updates the company profile• Manage the implementation of Big Blue app kiosk for KLCC and KLIA1 & KLIA2• Manage 3 Facebook accounts (support and marketing) of the company & subsidiaries• Co-ordinate with vendors and suppliers relevant to the project implementations• Train the drivers and co-workers on SOPs and app enhancements/fixes• Reporting management
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Hod Systems Support Cum Project ManagerDetik Ideal Sdn. Bhd. Nov 2015 - Feb 2019Shah Alam, Selangor, MalaysiaService Aggregrator to Telco Companies• Manage L2 and L3 technical support team on telco service operations (Celcom and Tune Talk)• Manage the development and project team on projects relevant to services via sms, ussd and mobile apps• Overseeing the whole operations for systems’ aggregator related to shortcode 28882 and 22188• Responsible on system enhancements and solutions towards work efficiencies and high productivity• Co-ordinate with multiple external vendors and clients on project implementation• Reporting Management
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Operations Support ManagerPrudential Services Asia Sdn Bhd Jun 2013 - Aug 2015Federal Territory Of Kuala Lumpur, MalaysiaInsurance industry• Manage team to fully support business operations for production team• Quality Assurance and Quality Control (QAQC) management• Provide effective solutions on Reporting and Production Analysis using MS Excel• Provide 1st Level of IT Support for production team• Manage staff engagement activities• Manage IT and logistic requirements for production team• Alternate Business Continuity Plan manager
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Helpdesk Team LeadMydin Mohamed Holdings Berhad Sep 2011 - May 2013Subang Jaya, Selangor, MalaysiaRetail Industry• Fully manage Level 1 support team for internal customers nationwide• System administrator of helpdesk system which involves light programming, manage, maintain and support.• Assist IT Manager and IT Director in their areas of responsibilities• Fully involve in IT SOP improvement and enforcement
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System AdministratorLimar Management Services Sdn Bhd Sep 2009 - Aug 2011Kuching, Sarawak, MalaysiaMultiple industries - Real Estate, Mill & Plantation, Retail, NPO Tun Jugah Foundation & hotel industries• Fully manage, administrate and technically support the current ICT infrastructure including systems, networks & operations for HQ and all 21 subsidiaries of variety industries• Fully manage IT procurement for HQ and all 21 subsidiaries
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It Assistant ManagerMerdeka Palace Hotel & Suites Apr 2008 - Sep 2009Kuching, Sarawak, MalaysiaHotel Industry• Technically support all the IT application systems in relation to the hotel operation; e.g. Hotel Booking System (OPERA), Room Access Card System (Ving Card), CCTV system & Windows 2003 Domain Name Server (DNS)• Network & Email Administrator• Webmaster for Merdeka Palace website -
Regional EngineerTmnet Sdn Bhd Jul 2004 - Mar 2008Kuching, Sarawak, MalaysiaTelecommunication & Internet Services Provider (ISP)• Technically assist Sales Executives in products and services to corporate customers• Fully co-ordinate and support technical operations on for all customers in Sarawak region• Fully manage all Streamyx Resellers and Installers for Sarawak region• Fully administrate the Streamyx Activation Management System (SAMS) on region level• DSL modems’ inventory management on region level
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Assistant Network EngineerSarawak Information Systems Sdn Bhd (Sains) Nov 1999 - Jun 2004Kuching, Sarawak, MalaysiaICT Solutions Provider to State/Federal Agencies & Statutory Bodies• LAN and WAN project manager for Sarawak State Agencies• Network Inventory management• Assist all Senior Network Engineers in their areas of responsibilities• System Analyst for Sarawak IT Resource Council (SITRC) Request Tracking System• Network 3rd level support for SarawakNet customersProjects:-1. SarawakNet Implementation for Sarawak State Agencies2. LAN Upgrade for UNIMAS Sarawak3. LAN Upgrade for DBKU4. LAN & WAN Implementation for SMK Kota Samarahan (Sun Ray as PC Clients)
Dahlia Z. Skills
Dahlia Z. Education Details
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Universiti Utara MalaysiaInformation Technology (Network) -
Smb St. Joseph, Miri, SarawakForm 3 To 5
Frequently Asked Questions about Dahlia Z.
What company does Dahlia Z. work for?
Dahlia Z. works for Ethereal Digital
What is Dahlia Z.'s role at the current company?
Dahlia Z.'s current role is P.roactive - R.esponsible - O.bservant - S.olution-driven.
What is Dahlia Z.'s email address?
Dahlia Z.'s email address is da****@****.com.my
What is Dahlia Z.'s direct phone number?
Dahlia Z.'s direct phone number is 6011113*****
What schools did Dahlia Z. attend?
Dahlia Z. attended Universiti Utara Malaysia, Smb St. Joseph, Miri, Sarawak.
What skills is Dahlia Z. known for?
Dahlia Z. has skills like Active Directory, Servers, Windows Server, Troubleshooting, Networking, Network Administration, System Administration, It Management, Business Analysis.
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