Delona James Email & Phone Number

Melbourne, Victoria, Australia

Sydney, New South Wales, Australia

Onboarding and Offboarding for usersManage the Help Desk ticketing system (JIRA)Microsoft Admin CenterStrong understanding of Windows OS, Microsoft Office, and common IT troubleshooting processes.Configure and install computers, mobile devices, software, and peripheral equipmentAssembling NUCs (processor) and Installing Windows, RAM and HDDStrong troubleshooting skills related to endpoint devices and Microsoft services.Creating documents and User ManualReviewing GAP assessment and PoliciesSupport the cyber security and IT teams on implementations and other projects

Auckland, New Zealand

Manage the Help Desk ticketing systemAssist users with various business applications, including Office 365, Google workspace, Single Sign-On, AutoDesk, Adobe, Mango Apps, Atlassian, Zoom and more.Diagnose and resolve desktop, server, and network problemsContribute to evaluations of hardware and software relating to business systems requests.Proficient in managing and supporting Microsoft desktop and Apple environmentsTroubleshoot hardware, software, and network issues promptly and efficiently. Familiarity with ITSMtools such as Freshdesk, Zendesk, JiraOnboarding and Offboarding for usersConfigure Computers, iPads, and iPhones for the employeesPerform systems administration of servers and softwareUse of the Service-Desk software, and support of common peripherals, printers, mobile phones, drives,and associated software.Work closely with internal teams to resolve end-user issues and queriesSupporting Cloud Migration and Assist in project implementationsConduct regular IT audits to identify vulnerabilities and implement necessary controls.

Auckland, New Zealand

• Provide support through phone and email.• Assembling NUC(processor)• Improving the performance of website using SEO Techniques• Creating Email, User Name and password for new employees• Mobile Device Management (Scalefusion)• Setup Computer, iPad and iPhone for the employees• Microsoft Office – OneDrive, Share Point• Blocking Spam email from the company email.• Apple configurator• Creating Manual for new Software Applications.• Providing IP connections• Asset Management

Auckland, New Zealand

• Provide customer support through phone and email. • Identify the needs of customer and make good relations by providing them with high level of support. • Taking orders from patients using saffron entry software• Direct communication with nurse and patient about their diet and allergies to find a correct meal using software. • Updating and handling the system used by the menu processors• Handling irate customers with good interpersonal skills.

Auckland, New Zealand

• Provide the first point of contact for customers reporting incidents and processing appropriate and timely responses to incidents and service request. • Diagnose customer technical enquiry. Take ownership of the case. • Actively listen to customer, access customer accounts with operational solutions. • Liaise between customer and internal engineering team to ensure accurate problem interpretation and solution when required. • Perform early field analysis to determine emerging issues and reach the resolution with engineering. • Enter customer enquiry notes and solution details into the database.

Ernakulam

• Planning and implementing test automation (with support from development)• Working with development, operations and business stakeholders to better incorporate test within the Software Development Lifecycle• Manual and Automated Test execution

Graduate Diploma In It, Web Development

ASP.net, PHP, Java, HTML, CSS

Bachelors Of Technology (B.Tech), Computer Science Engineering

Activities and Societies: JAVA, PHP, ASP.net, EDC, Object oriented programming, Procedure oriented programming, Artificial Intelligence.

Education record