Delon Vardarajlu Email & Phone Number

• Assist with the development of integrated strategies, plans and processes to ensure work processes are carried out effectively and efficiently and to optimize the business potential.• Regularly assess strategies to changing stakeholder demands and redirect efforts as necessary.• Ensure the preservation of the Business Unit’s records and statistics.• Monitor external business trends and challenges and continuously align and develop Business Unit’s competencies and skills.• Audit current systems to determine their effectiveness and applicability.• Analyze and assess operations to enhance and/or develop, implement, and enforce best practices for all procedures.• Monitor, improve the quality of the consumer experience and analyses and resolve escalated clients’ complaints.• Analyze technology, resource needs, and market demand, to plan and assess the feasibility of projects.• Review and recommend or approve contracts and cost estimates.• Analyze operations to evaluate performance of a company and its staff in meeting objectives, and to determine areas of potential cost reduction, program improvement, or policy change

Client – Boost&co Role : Business Consultant services for the below systems:Portfolio Management system:Review of overall approach to the development which includes: Review of existing scoping template, wireframes and user stories Provide feedback on areas of improvement Elicit and document business rules and data validation rules Loan Management System: Documenting requirements for the system Finding a suitable provider and assisting with the onboarding to ensure expectations are alignedOverall Boost SystemsDirection on how: The PM System and LM system integrate into Salesforce and Xero including o Integrations points o Entity relationship diagrams o Business rules for sharing information across systems Determine how we access data across the various systems for reporting needs: Data Modelling Help us to find the best reporting tools for our needs A roadmap on how to achieve the best reporting across the systems Client – Anglo American Role : Business Consultant services for the below systems:Software License Issuing and Lifecycle Management Audit and Analysis Modelling of the AS-IS business processes. An audit of the current Software issuing and Lifecycle management processes Comparative analysis of the issuing and lifecycle management of software licenses across the indicated AngloAmerican entities

Johannesburg Area, South Africa

Promoted into the role to carry extensive Claims Manager responsibilities – running a claims team of 60 staff, processing 3000 claims per month. Notably, have led the way in terms of identifying potential performance improvements, process and system enhancements to improve capacity.✦ Commendation: “Delon is a conscientious manager who always brings energy and enthusiasm into a team… he thrives on overcoming challenges.” -Senior Manager✦ Claims Responsibilities: Claims Management – Administration, Costs, Budget; Claims Processing – from start to finish; Claim Adjudication, Handling of Complex and Fraudulent Claims✦ Managerial Responsibilities: Reporting, Metrics; Complaints; Applying “Treating Customers Fairly” Guidelines; Identifying Service, Performance Issues, Making Recommendations, Creating Solutions; Staff Development, Training; Performance ManagementResults:✦ Improvement in staff capacity through automated processes (STP).✦ >100% Performance ratings: maintained ratings at above 60% (100% on-target).✦ Enhanced systems, processes - identifying enhancements, creating plans, driving implementation.✦ Awards - "Top Performer" Platinum Award (highest award offered by the company).

Johannesburg Area, South Africa

Headed Durban COID claims unit, managing the full spectrum of claims tasks and processes with a view to meeting all SLAs and performance targets. Special focus was on finding ways to speed up claims and to raise quality.✦ Key Responsibilities: Claims Management – from claim through adjudication, authorization and payment; Management of Workflow; Monitoring and Reporting on Work Volumes and Performance; Process and System Enhancement Implementation of New Products (non-COID)✦ >100% of Target Across all KPIs: carried a record of >70% performance rating (60% is rated at 100% of target). The Durban unit was awarded “Top Performing Branch” due to quick turnaround times, client satisfaction and quality. Was promoted to Assistant Claims Manager.

Durban Metropolitan Area

Managed a team of 40, with 2 senior claims team staff. Reported to the Head of Claims. Started out as a Support Specialist. Promoted to Manager in 2013.✦ New Platform Created: created an online platform for service providers (towing, plumbing, ambulance services) to submit their invoices for payment electronically. Converted the process from manual to online. >80% of service providers moved to the new platform which reduced turnaround time for payments and raised service provider satisfaction.✦ Digitizing and Automating: focussed strongly on enhancing existing systems. Filled the role of Business Analyst, worked with Engineers and Developers to customize systems to speed up claims processes, to digitize and automate.

Durban Metropolitan Area

Durban Metropolitan Area

Advanced Diploma In Management Practice, Management

Future Leadership Programme

Reo1 Certification

Re05 Certification

Total Quality Management

Financial Accounting