Delores Harrison Email & Phone Number

Remote

Conduct manual and automated testing procedures for software applications to ensure high quality and optimal performance.Develop test plans and execute test cases, identifying and documenting software defects using bug tracking systems.Collaborate with cross-functional teams to resolve issues, providing valuable feedback for improving product functionality.

College Park, Maryland, United States

Provided technical support to end-users, troubleshooting hardware and software issues to ensure smooth operations.Configured and installed operating systems, software applications, and peripherals.Conducted remote support sessions to resolve technical problems efficiently.Collaborated with cross-functional teams to implement IT projects and.

Greenbelt, Maryland, United States

Supporting the US Census Bureau as Tier 2 Support for over 300,000 Census Enumerators operating throughout the United States and its TerritoriesRespond to calls and service tickets, diagnose the problem, determine the problem source, and provide issue resolution servicesProcess, update, and resolve Incident and Service tickets as assignedSupport the.

Suitland, MD

Install, maintain, and support PC systems, peripheral devices, mobile devices, and associated infrastructure.Perform hardware diagnostics and execute repairs in a timely fashion to ensure customer satisfaction.Provide second level support for all hardware and software escalations from the Help Desk.Resolve complex technology issues escalated by senior.

Washington D.C. Metro Area

Review and analyze customer data files for inconsistencies and trouble shoot potential impactsDaily Maintenance of YA System Project Management Software for the following routine database updates: emails, password changes and issues, ownership updates, account merges and account name changesAdminister system roles for YA Staff, including permissions.

Documented procedures and common resolutions contributing materials to the knowledge-sharing.Provided assistance to staff in testing, implementation and validation of initial software platform and subsequent upgrades and/or modifications.Provided rudimentary technical expertise on applications, technical tools and software.Participated with team in the.

Interpret data, analyze results using statistical techniques and provide ongoing reports.Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality.Acquire data from primary or secondary data sources and maintain databases/data systemsIdentify, analyze, and interpret trends or patterns in.

Monitor, review and route inquiries coming into key public email boxes to the appropriate departments and staff.Identify, route and follow-up with staff on urgent situations that arise.Provide timely and personal responses to general inquiries.Track articles that come through media monitoring and manage acknowledging communicates who are supporting and/or.

Washington D.C. Metro Area

Proactively seek out and identify needed system changes.Manage system changes without disruption to the user.Assist with migration from older systems/processes into Salesforce.com.Map salesforce.com hierarchy and territories in response to personnel changes.Reassign Accounts, Contacts, and Opportunities in response to personnel changes.Grant/remove and.

Installed and configured hardware and software. Troubleshoot laser printers, desktops, laptops, and mobile devices. Perfected technical and professional writing skills. Created and managed databases. Tested databases for preciseness and accuracy.