Richard De Los Santos
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Richard De Los Santos Email & Phone Number

Customer Success Manager | SaaS Specialist | Passionate About the Customer Journey
Location: United States, United States, United States 8 work roles 3 schools
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Role
Customer Success Manager | SaaS Specialist | Passionate About the Customer Journey
Location
United States, United States, United States

Who is Richard De Los Santos? Overview

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Richard De Los Santos is listed as Customer Success Manager | SaaS Specialist | Passionate About the Customer Journey based in United States, United States, United States. AeroLeads shows a matched LinkedIn profile for Richard De Los Santos.

Richard De Los Santos previously worked as Senior Enterprise Customer Success Manager at Salsify and Customer Success Manager LATAM/NA at Pricespider. Richard De Los Santos holds B.S.F.C.S, Consumer Economics from The University Of Georgia.

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About Richard De Los Santos

Experiences Customer Success Manager and Sales professional with a demonstrated history of working in SaaS organizations and helping enterprise-level clients achieve the expected value on their technology investments.

8 roles

Richard De Los Santos work experience

A career timeline built from the work history available for this profile.

Senior Enterprise Customer Success Manager

Remote

  • Help coordinate digital and omni-channel strategy for key customer
  • Work closely with internal and external leadership teams to coordinate large digital transformation projects
  • Managing complex escalations
Nov 2021 - Feb 2024

Customer Success Manager Latam/Na

  • Act as primary liaison between price spider and fortune 500 clients in the LATAM market
  • Onboard strategic channel partners into the price spider consumer conversion
  • Responsible for all retailer partnerships is in LATAM
  • Raining and digital marketing leaders in the commerce-connector platform
  • Launch strategic social ad campaign across different international markets and Verticals
Jan 2019 - Nov 2021

Account Manager (Contractor)

Greater Atlanta Area

  • Forecast and track key account metrics
  • Maintaining a trusted advisor relationship with key accounts,
  • Using tool such as SAP to place and track customer order and maintain require material needs
  • Help coordinate logistics and timely delivery of material to fortune 500 clients in Latin America.
  • Been liaison between the internal team and 3rd party business partner for logistics engineering and finance.
Apr 2018 - Dec 2018

Client Relationship Specialist (Contractor)

Atlanta, Georgia

  • Update and amend property data across all costar Platforms
  • Coordinate with vice president of sale to ensure account retention and upsells
  • Using Sales Force to communicate with clients and coordinate cross-departmental collaboration
  • Complete onboarding of Key account ensuring initial Customer training is completed, monitoring usage and completing follow-up training as required
  • Complete advertising production for over 100 different properties a monthCommunity Researcher
  • Coordinate with leasing Agents and property manager to ensure Update and amend property data
Sep 2016 - Apr 2018

Community Researcher

  • Coordinate with leasing Agents and property manager to ensure correct leasing and availability information
  • Help resolutions team identify and contact properties with data integrity issues
  • Update and amend property data
  • Collect and input property data into Costar data base
Jul 2016 - Sep 2016

Operations Manager

  • Help Store achieve and beat budget by over 12% in one year
  • Identifying and predict contractors and sub-contractor needs, in order to procure necessary inventory
  • Review profit and loss statement to help develop and implement sales and operation plans
  • Responsible for overseeing the training and performance of over 10 employees
  • Helping develop and implement sales plans.
  • Manage employee time and company resources effectively.
Mar 2014 - Apr 2016

Leasing Agent

Landmark At Mountain View

United States Stone Mountain GA

  • Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas.
  • Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance.
  • Determine and certify the eligibility of prospective tenants, following government regulations.
  • Investigate complaints, disturbances and violations and resolve problems following management
  • Market vacant space to prospective tenants through a variety of advertising methods.
Feb 2011 - Oct 2013

Sales Manager

New Gallery Furniture

Norcross GA

  • Increase gross sales by 21% over a 24 month
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods
  • Using previous Sales Data to estimate demand and determine the types and amounts of goods to be sold
  • secure insurance and financing for clients
Aug 2007 - Dec 2010
3 education records

Richard De Los Santos education

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What is Richard De Los Santos's role at their current company?

Richard De Los Santos is listed as Customer Success Manager | SaaS Specialist | Passionate About the Customer Journey.

Where is Richard De Los Santos based?

Richard De Los Santos is based in United States, United States, United States.

What companies has Richard De Los Santos worked for?

Richard De Los Santos has worked for Salsify, Pricespider, Allnex, Costar Group, and Sherwin-Williams Paints.

How can I contact Richard De Los Santos?

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What schools did Richard De Los Santos attend?

Richard De Los Santos holds B.S.F.C.S, Consumer Economics from The University Of Georgia.

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