Delphine Yan Email & Phone Number

Lausanne, Vd, Ch

Biel, Berne, Ch

Biel, Berne, Ch

- Drive Ecommerce strategy for five prestige brands - Set up first Ecommerce operation for prestige brands with a result of 100 pieces sold out in 1 second - Manage large scale cross prestige digital transformation projects

Bellevue, Geneva, Ch

Global Ecommerce project roll-out in China - Monitor progress of different solutions (SAP, commerce engine, CMS, WeChat, call center, Maison’s website) to make sure on-time delivery with Agile methodology, otherwise define an action plan with solution owners- Report and escalate important points related to the program to management- Oversee and participate in SIT and UAT (on-site and remotely) - Conduct E-commerce system integration test and key user test on Web, call center and WeChat platforms Omni-channel digital strategy definition across Richemont Maison- Participate in Richemont group’s digital omni-channel strategy within the E-commerce eco-system in a global setting to meet strategic and revenue generation objectives of the group - Work across a matrix of departmental work streams across Richemont HQ Business function to gather business requirement and across IT functions to learn about technical restrictions - Manage relationship with Group’s and maisons’ digital partners, to provide guidance to Maisons’ partners with Group’s guidance

Shanghai, China, Cn

Digital Transformation Consulting• Client profile- An international high-end resort group• Project background- Design digital ecosystem for client’s business and help client roll out digital solutions • Main responsibilities - Project management: Manage project budget, schedule and working progress aligned within project steer committee, coordinate between internal technical, design team, client and client’s developers- Solution design: Design customer persona and end-to-end digital user journey aligned with internal tech/design team, client and third-party agencies. Translate client’s business needs into technical requirement for internal technical team and third-party agencies - Implementation: Define new SOPs and deliver training workshop of system & product launch for village Strategy and Operation Consulting• Clients profiles- A leading international French medical device company, a leading Swiss skin healthcare company, a top 3 Chinese pharmaceutical company• Main responsibilities - Assess current as-is business model/organization/overall business performance of the company by qualitative/quantitative analysis- Design ideal blueprint for new business model and roadmap to achieve, develop a cross-functional implementation plan (R&R, KPI, incentives, product pipeline recommendation etc.)- Implement new business model/org structure/KPI and incentives in pilot areas and collect feedback to refine transformation plan- Drive transformation in more provinces and facilitate operation improvement for clients

Paris, Île-De-France, Fr

Provide consulting service for French SME in healthcare and fashion to enter Chinese market- Conduct market research and analysis, design/diagnosis business model, find potential local partners (investment, JV, distributor, vendor…), accompany missions Event management- Organize a world-wide French interior design brands exposition in Shanghai with 24 luxury brands. Work closely with internal team, vendors, designers, French brands, sponsors, French and Chinese government throughout the initial, planning and execution phase of the event

Paris, France, Fr

Assist the organization of the trade mission to China led by the mayor of Montreal (composed of 40 entrepreneurs and politicians in various fields);Organize and assist B2B meetings for the Royal Bank of Canada and a canadian fermented drink company in Shanghai;Follow-up of B2B meetings and interaction between clients and the general manager of China.

Rennes, Fr

- Design digital marketing strategies for client (SEO and SEM strategies, campaign strategy…) - Execute digital initiatives through local agencies, monitor performance through reporting - Report to client and adjust marketing strategy and initiative based on client’s feedback

Geneva, Ge, Ch

Work in the Trade support and institutions strengthening Section:-Participated in several projects to help SMEs in developing countries-Designed, collected data, and edited a world trade promotion organization directory (more than 120 countries).-Using emailing tool (Sarbacane) to send section newsletter to both internal and external database, and produced a detailed analytical report on the campaign results with insightful recommendations derived from the exercise.

Master Of Arts (M.A.), Globalization And International Development

Master'S Degree, International Economics

Bachelor'S Degree, French Studies And International Trade