Delphine A. Email & Phone Number

Performed more than 4000 leadership competency and "360" assessments at all hierarchical levels in various industries (manufacturing, banking, retail, aviation, leisure, insurance, municipal, government, transportation, agriculture, sales & distribution, pharma, education etc.) nationally and internationally. I build relationships with corporate clients to better understand their needs and act as adviser regarding talent selection or development. Also, I provide practical on-boarding or development recommendations to leaders and their hiring organizations. I provide feedback to leaders helping them leverage their strengths and gain insights into their gaps and make recommendations on how to bridge them or how to orient their careers based on their strengths, interests and aspirations. I create development plans and coach leaders. Throughout my experiences, I have developed a niche expertise understanding leadership styles in different cultures with a special focus on the Mexican, Latin, European, North African and Canadian cultures.

Provided on-line brief, solution-focused counselling on-line on s variety of issues relating to depression, anxiety, family, relationships, work, burnout, etcConsulted with managers on urgent employee issues. Developed an expertise on expat issues and crisis management.

Formerly SPB Organizational Psychology

Toronto, Ontario, Canada

(Currently LifeWorks)Responsible of a team of approximatively 20 intake and clinical counselors providing service nationally and internationally. Responsible for planning and organizing schedules and resources in a 24/7 call-center environment, providing support, guidance, training, coaching, clinical supervision, tracking KPI’s as well as recruiting, hiring and onboarding of bilingual resources.Developed a recruitment strategy and relationships with strategic partners to have a constant pipeline of highly specialized and bilingual employees available in a unilingual region.

Bsc, Major Psychology, Minor Management, Graduated With First Class Honours

Mps, Counseling Psychology

Dec, Health Sciences

Education record

Certified coach traning leading to ICF ACC acreditation. Currently involved in training leading to PCC certification.

Des

Activities and Societies: Graduée avec mention Mérite Special

Education record

LEA360 certification for 360 assessments