- Déclarations des sinistres des clients assurés (incendie, dégâts des eaux, accidents automobiles) et suivi avec les différents intervenants (compagnies d’assurances, clients/sinistrés, experts) jusqu’au dédommagement.- Mise à jour des contrats d’assurance (automobile, incendie et périls divers) via l’application Brio et Portima- Répondre aux questions des clients et résoudre les problèmes soulevés - Accueil des clients, permanence téléphonique- Support administratif (rappels de paiements, rédaction d’emails, de lettres standard et autres documents)- Reporting insured clients’ sinister (fire, water damage, car accidents) and follow-up with the various stakeholders (insurance companies, clients/victims, experts) until compensation.- Updating of insurance contracts (car insurance, home insurance, etc) through the specific insurance applications Brio and Portima- Resolution of client’s queries - Welcoming visitors, ansewering the phone- Providing general administrative support where necessary (collecting and filing documents; drafting outgoing mail, standard letters and other documents; looking for improvements in the layout and structure of documents)

- Responsible of the Brussels Back Office team, handling trades matching and settlement, Proxy voting and Corporate Actions processing, daily and monthly reconciliation as well as clients reporting - In charge of consolidating the existing team upon the joint of Cohen and Steers in 2006. In this context, involved in the transition towards new applications and accounting systems - Ensure smooth interaction and collaboration with other departments and senior management (NY based)- Daily oversight of three Cohen and Steers SICAV’s (Global, European & Asian Real Estate Securities Fund)- Appropriate communication with Portfolio Managers on cash flows and cash projections- Daily and monthly account reconciliations (cash and assets, internal vs. custodian, accounting vs. custody)- Review and sign off Brussels/Europe monthly reconciliation process and clients reporting- Proxy voting on all non-us securities: notifying Research Analysts and Portfolio Managers of upcoming proxy meetings and ensuring correct processing of their instruction on ISS platform (Proxy provider)- In charge of the Corporate Actions for all European based investors: follow up with custodians and Portfolio Managers; ensure transmission of instructions by market deadlines and accurate processing- Demonstrate risk awareness and sound judgement, escalate sensitive issues to senior management- Manage training and development of the team, communicate expectations clearly, evaluations and appraisals- Handling special requests such as Audit (Sas70, Sox), specific client reporting, etc.

- Reporting point of 3 teams (covering European, African, Middle East, Canada and Latin American markets)- Department reorganisation: creation of a new team taking over the event creations for all markets- Communication including team leaders/managers meetings, clients and correspondents visits- Supporting any project activity- Authorisation of execution of money and stock transfers requested by the clients- Direct reporting to head of department

- In charge of a team of 20 people (covering Euromarkets, i.e. Euroclear and Clearstream)- Responsible for day to day activity of the staff including resource management, personnel issues, maintenance of staff records (e.g. sickness, holiday)- Ensure clients queries are answered and problems solved in a timely fashion by the team members- Responsible for workload reorganisation in response to unexpected changes and prioritising the work of the team to meet the service objectives- Manage communication to, from and within the team e.g. change management, new systems issues and policy guidelines- Writing and conducting yearly appraisals and hiring follow up- Evaluation of suppliers and correspondents performances; working with Product department to analyse services and product to offer to the clients

- Processing all kind of corporate events occurring on clients securities (i.e. collect details of corporate events, relay them to the clients and post any related stock or cash entitlement in the computer system)- Knowledge of different financial markets regulation assesses risks, solve and escalate day to day problems and risky situations- Distribution and follow up of the workload among the market experts- Monitor events key dates and ensure timely instruction to meet market deadlines- Verification and authorisation of the input of the market experts before its release to the clients- Resolution of client’s queries - Coaching and training of junior staff members