Manhattan Borough Director
CurrentLeads long-term strategy and daily operations of multiple Workforce Development contracts across the Borough of Manhattan. Champions operational improvements to enhance performance and achieve goals. Fosters a culture of excellent customer service to businesses and jobseekers, as well as internal clients.Establishes professional working relationships with multiple stakeholders to develop community supportAddresses human resource and staff concernsEnsures that staff and program resources are being utilized appropriately Provides positive vision for required changes during program operationUtilizes positive communication techniques to resolve issuesCommunicates with staff to incorporate appropriate concepts/suggestionsAnalyzes and understands labor market informationEnsures goals are trending properly and take steps to ensure contract goal fulfillmentPromotes company culture, integrity and a positive environment