Planning, organising and managing small to large medical congresses and other events organised by Swiss Medical Societies.- Contract negotiations Conference Centers and, Hotels- Planning and reservation Conference Centers, Hotels and, Restaurants- All logistics surrounding the successful execution of the event incl. on-site management from technical set up in the session rooms to the catering to the menus for the off-site dinners- Concept creation and planning for Gala Dinners, Receptions and Networking-dinners- Budget management

Led a remote team across many different time zones. Developed processes and collaborated with the IT department to automate tasks. Coordinating tasks and deliverables to ensure operations were completed according to schedule. Conducted interviews with prospective employees. On-boarded and trained new employees. Coached team members to improve performance. Completed performance reviews with staff to ensure standards are met and exceeded. Presented at conferences on how to effectively manage email and avoid overload.- Grew the organization from 2 to 10 employees.- Completed projects, generating up to $5M in revenue.- Established main office; including hiring personnel and ordering equipment. Key Projects- Hotel accommodation and tours for 21st International AIDS Conference (AIDS 2016), 18-22 July 2016, Durban South Africa with 18,000 delegates- Hotel accommodation and tours for 9th IAS Conference on HIV Science (IAS 2017), 23 – 26 July, 2017 Paris France

Part of a start-up, establishing the North American HQ. Setting the office up from the ground up, building a team, and organizing marketing materials. I established procedures, templates, and processes to effectively executing our projects.Key Projects- Hotel accommodation and tours for 20th International AIDS Conference (AIDS 2014), 20 - 25 July 2014, Melbourne, Australia with 15,000 delegates - Hotel accommodation and tours for 8th IAS Conference on HIV Pathogenesis, Treatment & Prevention (IAS 2015), 19 – 22 July 2015, Vancouver BC, CA with 6,500 delegates

Provided sales support. Answered customer inquiries and concerns, ensuring customers are highly satisfied. Updated website copy. Created content for social media channels. Collaborated remotely with the worldwide team to coordinate tasks and ensure projects are completed on schedule.- Developed copy and design for a monthly newsletter.Key Project- Organized tours for the International AIDS Conference (2012) in Washington, D.C. The event saw over 23K delegates—support for hotel accommodation and customer service for registration US and Canada.

- Processing visa applications, updating civil status, administrative tasks. - Updating the website and creation and sending out a monthly newsletter in German and French.

- Customer service for groups and delegates in person, email, and by phone.- Set up of IT systems for hotel room sales.- Group contracts, invoicing.

- Setting up platforms for registration. - Allocating and processing payments.

- Technical support for VB customers- Collaborate and liaise with engineers to solve customer problems- Monitor and escalate issues

- Answering inbound phone calls for product information, invoicing questions, and technical problems. - Back office administration processing of complaints, cancellations, and finance allocation of payments.