Delta Riska G. Email & Phone Number

West Java, Indonesia

Jakarta, Indonesia

Bareksa is an Indonesian online investment platform that allows individuals to invest in various financial instruments, including mutual funds, bonds, stocks, and digital gold. It provides a user-friendly interface for managing investments, tracking performance, and accessing financial information. Bareksa aims to make investing more accessible and affordable for Indonesians.- Improved brand communication consistency by developing a clear tone of voice. As the top 4 key drivers of Net Promoter Score (a customer satisfaction metric that measures how likely customers are to recommend a brand to others), tone of voice plays a crucial role in influencing customer satisfaction. Streamlined the research process by differentiating tone elements that content designers could set independently from those needing user validation. Conducted user surveys and synthesized insights, providing clear direction for content designers to craft an effective tone of voice.- Assessed Net Promoter Score (NPS) in a survey and identified targeted opportunities for driving company growth by applying correlation analysis using SPSS.- Led a comprehensive research initiative to revamp digital gold homepage, the main page where users can access information and features related to investing in digital gold. Integrated data analytics, usability testing, in-depth interviews, and workshops in 2023 to aim for the company's objectives in order to reduce drop off and increase transactions.

Nimbly Technologies is a Software as a Service company that empowers frontline employees across various industries to perform their tasks effectively and consistently through a user-friendly mobile app and a robust live dashboard.- Identified 10+ usability issues in Nimbly digital products using heuristic evaluation method to inform iterative design improvements.- Evaluated issue tracker design that incorporated several research methods including user behavior analysis (using Hotjar), competitor analysis, in-depth interviews, and concept testing.

Giza Lab facilitates companies in innovating through design and development of digital products to expand their business with a human-centered design approach.Synthesized data to evaluate Sayurbox’s instant delivery feature concept to assess its effectiveness and potential for improvement. Sayurbox, an Indonesian online grocery delivery service, continues to offer this convenient option for those in need of urgent supplies (last update: 2024).

Assigned to Directorate General of Learning & Student Affairs, Quality Assurance Directorate.

Bachelor'S Degree, Information System

Activities and Societies: Rumah UX

High School, Science

Activities and Societies: Band, English Debate Team, Yearbook Committee