Deluzor Damasio Email & Phone Number

Waterloo, Ontario, Canada

• Responsible for the implementation of projects for managed and unmanaged clients, as well as utilizing their advanced technical and organizational skills to complete escalated Help Desk tickets which require a specialized level of attention.• Gathering a clear understanding of the impact of assigned projects on both clients\users andcompany's service areas while thinking ahead to achieve clients' business goals. • Utilizing a documentation system to complete projects to standards and create andupdate detailed directions on how projects are implemented and should be supported. • Provide customers with instructional material how to use the systems. • Communication via email, telephone, or in-person meetings with end users to comprehend, diagnose, and solve software or hardware-related issues. • Installation and configuration of computer networks and systems. • Coordinating migrations and cut overs with end users while communicating changes to allparties, including coworkers who will be required to maintain systems moving forward. • Research and review of user guides, technical manuals, and additional documents to investigate and applysolutions . Support for business systems, network, and internet issues. • Engaging with 3rd party vendors to implement or arrange implementation of their systems. • Complete escalated tickets from Help Desk and offsetting workloads as required. • Monitoring computer networks and systems to identify areas for performance improvement. • Collaboration with lT support personnel.

Goiânia E Região, Brasil

• Developed and implemented network topology, system and application security policies and procedures to prevent corporate data from being stolen.• Discussion with clients/users to discern system requirements for designing solutions,• Performed complex network migrations, ensuring security and continuity for the business in the shortest possible time.• Monitored and analyzed network traffic, investigated and documented any security incidents, and provided advice and recommendations to managers on any IT-related issues.• Configured and maintained networks and servers, updated firewalls, and trained and coordinated new personnel, ensuring that all policies were thoroughly followed.• Maintained and managed confidential files and records, performed password auditing assessments, and completed professional network vulnerability assessments.• installation of systems and training of co-workers,• Provided maintenance, network design, network segmentation, and WLAN configuration.• Monitored, configuring and analyzed on environment cloud Azure and AW, and on-premise devices. • Collaboration with IT support personnel, provision of guidance and training to users in response to identified challenges,• Research and review of user guides, technical manuals, and additional documents to investigate and apply solutions.

Goiânia E Região, Brasil

• Configured and kept firewalls up-to-date, ensuring all policies were strictly followed.• Ensured network security through network access development, monitoring, control and assessments.• Equipment migration from switches, routers and firewalls.• Performed troubleshooting for system failures and worked to find lasting solutions.• Coordinated third-party companies regarding acquiring optical fiber and UTP cables for new installations and equipment acquisition.

Goiânia E Região, Brasil

• Maintained optimal network performance by performing network monitoring and analysis of more than 30 branches. • Configured and maintained updated firewalls, ensuring that all policies were thoroughly followed.• Ensured network security by developing network access, monitoring, control and conducting evaluations.• Worked to maintain the confidentiality of the information and network data.• Performed troubleshooting to system failures and worked to find long-lasting solutions.

Goiânia E Região, Brasil

• Implemented firewalls, realized migrations of servers.• Implemented services like e-mail, DHCP, file sharing, DNS, Active Directory.• Provided maintenance, network design, network segmentation, and WLAN configuration.• Monitored and analyzed the network of the branches and offices.• Migration of companies.

Goiânia E Região, Brasil

• Administered and monitored servers • Network Monitoring Provide Business Continuity• Maintenance of Desktops and Laptops • End-User Service.

Data Processing Technology, Information Technology

Post-Graduation, Network Integration And Computer Security