Delva Johnson Email & Phone Number

Cornelius, OR, US

Mcminnville, OR

Beaverton, Oregon

Deployed At Bonneville Power Administration

• The technical support position is an information technology generalist and is the front line of support for IT systems and software that fields telephone calls, voicemails and emails from BPA IT clients, resolves or.
• Front line of support for IT systems and software that fields telephone calls, voicemails and emails from BPA IT clients, resolves or refers IT issues, tracks issues using a central incident management application.
• May run various diagnostic programs for troubleshooting or monitoring purposes.
• Responsible for providing technical assistance over the phone or in person for a wide variety of hardware, software and site-specific applications in an enterprise server-client environment.
• Convey technical advice and information to clients and coworkers who have varying degrees of ability with Information Technologies.
• On-call work as required.

Contractor At SEH America, Vancouver, WA

• Windows Client Administration (XP Professional, Vista, Windows 7)
• Windows Active Directory Administration (Domain Controllers, Users, Containers, Group Policies)
• Supplemental Windows Application Administration (ISA/Proxy, IIS, Centralized Updates Administration)
• Windows Server Administration (File Server, Terminal Server, Services Management, Print Servers)
• RSA SecurID ACE Server Administration
• Symantec AntiVirus (Centralized Services) Administration

Perform the duties of being the first and single point of contact for all company employees seeking help with computer and or technical problems, specifically with Office 2007 deployment to over 4000 employees. Resolve service instances on first contact while ensuring quality problem resolution or the proper management of incidents to the user’s full.

• Employee of the Month August 2007 for reducing cost in packaging components.
• Evaluated and monitored contract performance to ensure compliance with contractual obligations and to determine need for changes.
• Formulated policies and procedures for bid proposals and procurement of goods and services.
• Monitored changes affecting supply and demand, conditions, price trends, and futures markets.
• Studied sales records and inventory levels of current stock to develop strategic purchasing programs that facilitated employee access to supplies.
• Maintained and reviewed computerized and manual records of items purchased, costs, delivery, product performance and inventories.

• Held concurrently with other positions at LaCie
• Managed backup, security and user help systems.
• Responded to written and telephone requests for network or desktop assistance.
• Handled requests for information from company officials and employees.
• Consulted with users, management, vendors, and technicians to assess computing needsand system requirements.
• Evaluated the organization's technology use and needs and recommend improvements, suchas hardware and software upgrades.

• Provided technical support to customer in hardware troubleshooting.
• Developed work goals and department projects.
• Coordinated work projects such as converting to new hardware and software.
• Evaluated work load and capacity of computer system.
• Read manuals, periodicals and technical reports to learn ways to develop programs thatmet user requirements.

LaCie designs and manufactures storage devices and peripherals to complement or extend existing central units, workstations and servers. LaCie's products are aimed at professionals and businesses, especially multimedia professionals (digital content creators). Most of LaCie's sales are through specialist computer distributors (VAR, mail order, websites.

• Customer Service Team Coaching, managed escalated calls, resolved corporate complaints provided evaluations and feedback for in excess of 25 employees at a time.
• Maintained detailed knowledge of multiple vendors’ products and provided skilled responses to customer.
• Preferred account representative in business Gift department set appointments with executives for our sales executives and then followed up on providing executive-level gifts.

Ic3,A+ Certification, Cisco Ccent, And Mcts:Vista Certification, Computer Technology

Education record

Associate Of Arts (A.A.), Business Administration And Management, General